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Bilingual (English and Spanish) Inbound Enrollment Representative

Location: Fort Lauderdale, Florida
Job Code: 70
# of Openings: 10

Description

Bilingual (English and Spanish) Inbound Enrollment Representative

Company Overview

OutPLEX is recognized as one of the leading call centers and customer contact organizations for superior quality, professionalism and results. Our success can be attributed to one thing – outstanding employees who provide superior services and products to our customers. OutPLEX is a top Teleservices contact center providing sales and services from some of the most recognized companies today!

Job Description:

We are currently seeking dedicated individuals to join our customer service team. The ideal candidate will handle inbound inquiries via phone. The representative will assist customers answering general questions and resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved issues. The representative will be enrolling new customers as well as providing existing customer support. Customer service and relationships will be a main focus for this position. 

Requirements:

You must have a strong phone presence and communicate clearly and with confidence in order to excel in this position.

·         Knowledge of the general concept of Customer Relationship Management

·         Articulate and professional with the ability to multi-task

·         Attention to detail with emphasis on accuracy and quality

·         Strong oral and written communication skills

·         Excellent organizational and interpersonal skills

·         Effectively communicate the full range of available products and services offered

·         Customer service and order taking experience preferred

·         Experience with call centers a plus

·         Bilingual (English and Spanish) a MUST

 

Skills and Specifications:

·         Ability to type at least 25 WPM with 0 errors

·         Ability to work independently researching information via the software provided.

·         Customer service a plus!

·         Outstanding spelling, grammar, and communication skills a MUST!

 

Benefits

·         Competitive pay

·         Relaxed and comfortable working environment

·         Opportunities to grow within the company




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