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Reservations Agent

Job Code: SV0057
Location: Viceroy Snowmass
Department: Reservations


Responsibilities for this exciting role include, however are not limited to:

  • Accepting telephone inquiries that are received through our dedicated 800 number.
  • Converting inquiries into confirmed room reservations.
  • Accurate tracking of regrets and denials.
  • Playing a crucial role in room reservation-related data entry (i.e. group rooming lists).
  • Adherence to departmental and property standards and procedures.
  • Performing additional duties, as assigned.


Our ideal candidate:

  • Possesses a strong knowledge of Microsoft Word, Outlook and Excel.
  • Preferably has previous experience working with Opera.
  • Preferably has previous experience in Reservations Department at a luxury hotel.
  • Has a strong mathematical aptitude.
  • Possesses an eye for the smallest detail and maintains a keen sense of urgency.
  • Communicates clearly, concisely and openly.
  • Radiates high energy and demonstrates a knack for building awe-inspiring rapport with guests and colleagues.
  • Exhibits award-winning organizational abilities & shows a natural skill for multi-tasking, prioritizing & anticipating needs.
  • Maintains a flexible work schedule to meet the business needs of a 24/7 hotel environment.

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