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Director of Housekeeping

Job Code: DOH001
Location: Sugar Beach, A Viceroy Resort
Department: Housekeeping

Description

Job Code: DOH001

Location: Sugar Beach, A Viceroy Resort

Director of Housekeeping

Company Overview: Sugar Beach, A Viceroy Resort, is located on the quiet southwest coast of St. Lucia. This luxury resort is spread over more than 100 lush acres of tropical rainforest in the embrace of the island‘s UNESCO World Heritage-listed Pitons. The resort is 5 miles from the historic town of Soufriere, and is the former site of an 18th century Sugar Estate (La Jalousie).

Job Description: The Director of Housekeeping is responsible for the planning, organization, development and direction of the overall operation of the Housekeeping and Butler Services department to ensure that the highest degree of cleanliness and good order of guest rooms, residences, public areas, offices and all other areas of the resort.

Job Responsibilities Include:

  • Responsible for the entire operations of the Housekeeping and Butler Services departments and the delegation of duties. Provide strong leadership and is readily accessible to staff.

  • Support a highly motivated and trained staff that continually strives for excellence in service and cleanliness.

  • Respond to and follow through on guest requests, concerns and problems.

  • Ensure that excellent guest service is a hallmark of the Housekeeping and Butler Services departments.

  • Maintain or exceed standards of cleanliness and a consistently create positive guest experiences

  • Conduct training and coaching sessions on chemical and equipment usage and consistently update departmental policies

  • Manage the interviewing, scheduling, training, development, empowerment, coaching and counseling of staff.

  • Conduct performance and salary reviews and recommend discipline and termination of staff when necessary.

  • Prepare staff work schedules based on present and anticipated occupancy levels and union guidelines.

  • Consistently monitor and control all labor cost, achieving targeted payroll and productivity.

  • Coordinates and monitors residence and room moves and responds to all guests requests promptly and according to policies.

  • Coordinate with the internal laundry to ensure that guest room linen / terry, guest clothing and staff uniforms are correctly processed and returned in a timely manner.

  • Manage operating expenses to minimize costs while still maintaining excellent guest services.

  • Responsible for preparing and developing budget, forecasting and financial planning of the Departments.

  • Monitor the administrative functions of the office to ensure accurate record keeping throughout the departments.

  • Maintaining inventories of amenities, chemicals and other supplies to ensure items are in stock and reordered in a timely manner.

  • Supervised and conduct daily detailed inspection of guest rooms, public areas, Back of the House.

  • Ensure compliance with hotel’s Standards of Excellence, health, sanitation standards and regulations, to achieve a high level of cleanliness and guest satisfaction.

  • Refer and follow up on maintenance issues with Engineering to protect hotel assets, ensuring a safe, accident free environment for guests and employees.

  • Recommend to the Resort Manager, promotions or procedures to meet competition, increase business or improve services.

  • Recommend to the Resort Manager changes on innovations to practice, procedure and operation with potential favorable effect on service and quality assurance.

  • Assist in ensuring that the Viceroy Ideology remains invigorated and the mission is upheld, communicated and enforced throughout the organization.

  • Perform other job duties and projects as directed.

    Applicants should possess:

    To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard.

    The requirements listed below are representative of the knowledge skill and/or ability required.

    Experience:

  • Minimum five years management experience with at least three years housekeeping Management and Butler Services experience in a luxury property.

    Basic Expectations:

  • Must be knowledgeable of Housekeeping and Butler Services Operations, and able to work under stress and deadlines.

  • A starter and not a follower, a perfectionist with respect for others.

    Supervisory Responsibilities:

  • Manage Assistant Director of Housekeeping, Butler Services Manager and the middle management team within the department.

  • Must be able to communicate instructions effectively to staff and creates a safe and comfortable environment.

  • Must balance constructive criticism with positive feedback.

    Language Skills:

  • Must be able to understand, speak, read and write Basic English. Must be able to read and comprehend simple instructions.

  • Be able to effectively present information to customers, clients and other employees within the organization.

  • Mathematical Skills: must be able to add, subtract, multiply, and divide in all units of measurement, using whole numbers, common fractions and decimals.

    Physical Ability: To complete the duties of the job, the employee will be required to reach with hands and arms and often stoop, kneel, pull, push, crouch or crawl. There will be frequent walking and standing involved.





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