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Guest Service Agent

Job Code: 2252
Location: Hotel Zelos
Department: Front Office


Join the Viceroy Hotel Group team today as Full-time Guest Service Agent at Hotel Zelos in beautiful San Francisco, CA!


We are a contemporary hotel with 202 guestrooms and this allows us to offer a very personal experience. Our location in the SOMA District is also home to a variety of shops, businesses, restaurants, and nightlife, as well as walking distance to Chinatown and Union Square.  The Powell Street BART station is just around the corner and the trolley cars are right on Market Street.



The primary role of our Guest Service Agent is to act as a key hotel ambassador during the guest arrival and departure processes and throughout the guest’s stay. Reporting to the Front Office Manager, this position will ensure exceptional customer service while demonstrating accuracy and efficiency.


  • Welcoming, greeting and escorting guests.
  • Performing a seamless guest arrival process, collecting and confirming pertinent guest information and addressing all requests in a thoughtful and gracious manner.
  • Ensuring an efficient and professional guest departure process, settling final accounts, offering personal assistance on future reservations, and taking immediate ownership of guest concerns.
  • Actively listening and immediately responding to all guest inquiries and issues.
  • Handling all incoming telephone calls and inquiries.
  • Providing Concierge services.
  • Performing additional duties, as assigned.


  • High school diploma or equivalent.
  • Minimum two years of experience within Guest Reception or a similar position required, preferably a luxury hotel setting.
  • Excellent guest service skills.
  • Ability to build and fosters relationships.
  • Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.
  • Excellent ability to communicate clearly, concisely, and openly in all interactions.
  • Strong organizational skills and demonstrated ability to multi-task and prioritize in a fast-paced work environment.
  • Excels in a team environment.
  • Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
  • Ability to work a flexible full-time schedule to include AM, PM and Overnight shifts (if necessary), as well as weekends and holidays.
  • Ability to maintain confidentiality of all guests and hotel information.
  • Technologically savvy and computer literate.
  • Previous experience in a similar position within a luxury hotel environment an asset.

Hotel Zelos is located at 12 4th Street in San Francisco, CA. 

We offer a wide variety of benefits to our full-time colleagues including medical, dental, vision, life insurance, travel benefits, a matching 401k and more!

See our extraordinary hotels at!

Viceroy Hotel Group is a leading hotel company that combines desirable location, unique design, destination dining and personalized service that touches the heart and soul of our guests. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success. 

Employer will consider all qualified applicants in a manner that adheres to the regulations and requirements of the Fair Chance Ordinance .


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