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Concierge

Job Code: 12755
Location: Viceroy Snowmass
Department: Front Office

Description

Assists with the daily operation of the Concierge department, ensures that all staff within the team strive to provide the highest standard of service possible to guests.

Have knowledge of local areas and be informed at all times about cultural, historical attractions as well as their locations and hours of operation. Be able to schedule the Concierge team as business demands and supervise them during their working time.

 

 

Operations

  • Gives a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
  • Have a thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and the role played in relation to each. 
  • Be in the Concierge area to assist guests
  • Meet all company dress codes and personal appearance standards (uniforms cleaned and pressed, shoes shined, name tags, hair, moustaches are neat and trimmed, etc.)
  • Maintain a good working relationship between the staff and other departments.
  • Maintain a good working relationship with tourist attractions and places of historical interest, airlines.
  • Understand and be able to give accurate and complete guest assistance information about local events and places of local interest always available and ensure the Concierge team is fully briefed about any special events that may be taking place
  • Have thorough knowledge of all resort facilities and opening times
  • Determine the requirements for, and the follow-up on, special groups or VIPs.
  • Be aware of VIP's rooming, check-out, airport pick-up, and drop-off, etc.
  • Keep the Head Concierge informed of all unusual occurrences of special operations.  Stay informed concerning anticipated volume of guests' arrivals and departures.
  • "Sell" the amenities of the hotel, e.g., restaurant, lounge, etc.
  • Must be able to work flexible hours and on weekends.
  • Each colleague is expected to carry out all reasonable requests by management which the colleague is capable of performing.




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