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IT Systems Support Analyst

Job Code: 2794
Location: Hotel Zelos
Department: Information Technology



Job Description

Working in partnership with the Area Information Technology Manager and Viceroy Hotel Group corporate office, our  IT Systems Support Analyst is responsible for assisting the field with technology systems support, maintenance and training users.

General Responsibilities

  • Provide Tier 1 technical support to all hotel users for all systems, including but not limited to execution of system set up request forms, new computer set up and new user orientation, account terminations and changes, inventory, etc.
  • Communicate, participate, and enforce Corporate Office roll out of new IT and security initiatives.
  • Maintain and monitor all servers, workstations, networks, and other equipment.
  • Adhere and enforce VHG SOP and IT security standards, practices, and requirements.
  • Develop and maintain documentation of all hardware systems and software.
  • Ensure all data is correctly backed up and verified.
  • Provide after hours, emergency technical support as required.
  • Provide technical training on hardware and software to end users.
  • This position will be a part of a call rotation.
  • Additional duties as needed.

Qualifications Required

  • Minimum of 2 years hands on support experience in an office environment.
  • Prior experience in hospitality (hotels and/or restaurants) preferred but not required.
  • Some weekend and/or evening hours will be required. 
  • Be able to learn and adapt to new situation.
  • Strong understanding of IT best practices and standards.
  • Understanding of networking fundamentals such as TCP/IP, DNS, DHCP, routers, and switches.
  • Bachelor’s degree in Computer Science or equivalent experience.
  • Excellent verbal and written communication skills.
  • Be able to lift up to 50 lb and be able to walk between properties as needed.

Hotels Zetta, Zeppelin, Zelos and Emblem offer a wide variety of benefits to our full-time colleagues including medical, dental, vision, life insurance, travel benefits, a matching 401k and more!

See our extraordinary hotels at!

Viceroy Hotel Group is a leading hotel company that combines desirable location, unique design, destination dining and personalized service that touches the heart and soul of our guests. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success. 

Employer will consider all qualified applicants in a manner that adheres to the regulations and requirements of the Fair Chance Ordinance.


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