Position Title: Front Desk Agent
Department: Guest Service Department
Sometimes known as customer service representative, guest services associate, reservations clerk, receptionist, or front desk agent, Guest Services Agents (GSA) is the hospitality industry’s equivalent of a restaurant host. The main responsibility of a Guest Services Agent is to meet the needs of all guests staying in Viceroy Snowmass. Job duties include answering phones, booking reservations, responding to e-mails and electronic reservations, greeting guests upon entry to the hotel, checking in new guest, checking out guests, answering questions, and providing any necessary services to ensure a customer’s satisfaction.
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