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Guest Services/PBX Operator

Job Code: SV0107
Location: Viceroy Snowmass
Department: Front Office

Description

 

 

JOB DESCRIPTION

Job Title:     

Front Desk Agent

Reports To:

Front Office Supervisor

Department:

Front Office

 

 

Position Title:   Front Desk Agent
 

Department:   Guest Service Department

Job Description:

Sometimes known as customer service representative, guest services associate, reservations clerk, receptionist, or front desk agent, Guest Services Agents (GSA) is the hospitality industry’s equivalent of a restaurant host.  The main responsibility of a Guest Services Agent is to meet the needs of all guests staying in Viceroy Snowmass.  Job duties include answering phones, booking reservations, responding to e-mails and electronic reservations, greeting guests upon entry to the hotel, checking in new guest, checking out guests, answering questions, and providing any necessary services to ensure a customer’s satisfaction.





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