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Room Attendant

Job Code: SV0108
Location: Viceroy Snowmass
Department: Housekeeping

Description

JOB SUMMARY:

 

Ensures hotel guest rooms are clean and well maintained according to Viceroy Snowmass standards.  Strives to continually improve guest, owner and colleague satisfaction.

 

 

Operations

 

  • Report in full uniform at the start of shift to pick up assignments, master key, cleaning supplies and clean linen
  • Ensure that the key is under no circumstances to be lent to anyone and is the sole responsibility of the room attendant. Keys assigned and lost would result in disciplinary action.
  • Collect trolley and commence cleaning departure rooms.
  • Rooms with a ‘Do not disturb’ card should not be knocked or entered.  The supervisor will call the guest at 2pm if the card is still on the door. 
  • While working in occupied rooms, the door should always be kept closed with a card outside explaining that the room is currently being cleaned.  The door can be left open in departure rooms.
  • Report any maintenance work to the supervisor or the HK office straight away.
  • Any guest property found in a departure room should be brought to the HK Office immediately.
  • Bed linen and towels must be renewed in all rooms and replaced according to Viceroy Anguilla guidelines.
  • Windows must be cleaned daily in accordance with Viceroy Anguilla guidelines
  • All rooms must be cleaned to Viceroy Anguilla standards.
  • Trolleys should be kept neat and tidy throughout the day.
  • Any guest laundry found in occupied rooms should be brought to the HK office immediately.
  • All room service trays and trolleys must be removed from the guestrooms/villas and placed outside the door for collection.
  • Always remain vigilant and report any suspicious package or person whilst working around the resort.
  • Before going off shift, trolley should be restocked, cleaned and put away.
  • Supervisor will sign the rooms list at the end of shift after inspecting the room.
  • Adhere to the hotel fire, health and safety regulations.




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