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Bell Person

Job Code: 2898
Location: Viceroy Chicago
Department: Front Office

Description

 

Viceroy Chicago, located in the exclusive Gold Coast neighborhood, will mark Viceroy’s first destination in the Windy City. Located at the site of the 1920's-era Cedar Hotel, among historic mansions and just steps to the Magnificent Mile and Lake Michigan, Viceroy Chicago will offer a locally-inspired luxury experience with 180 guestrooms, including 18 suites.   Explore modern, Midwest flavors at the hotel’s restaurant or head up to the rooftop bar, pool and lounge, perched 18 stories high for a sweeping panorama of Great Lake views and Chicago’s iconic, soaring skyline.

 

Job Description:

Bell staff provide and maintain sincere, courteous and knowledgeable service to all guests. Project warmth, aggressive hospitality in a proficient manner through being well versed in; area restaurants and attractions; transportation options; hotel services and amenities offered.

 

General Responsibilities Include:

  • Welcoming, greeting, and escorting guests
  • Rooming guests for arrivals and departures
  • Maintaining cleanliness and organization of all guest storage areas and bell carts
  • Assisting with amenity, envelope, package, and equipment deliveries
  • Displaying a friendly, courteous and professional demeanor in all interactions with guests, patrons and other employees
  • Listening to, and promptly acting to resolve, guest issues and requests
  • Achieving maximum customer satisfaction

 

Skills/Knowledge Required:

  • Must possess a positive attitude
  • Must be energetic and outgoing
  • Must be service oriented
  • Must be a team player
  • Must be able to multi-task
  • Must possess excellent interpersonal, analytical, and organizational skills

 

Physical Requirements:

  • Must be able to lift up to 75 lbs.
  • Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis
  • Must be able to bend, stoop, squat and stretch.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity.
  • Must be able to walk and stand for extended periods of time up to four (4) hours.

 

Qualification Standards:

Education: Must have a high school diploma or equivalent.

Experience: At least 1 year of experience in a similar position in a luxury hotel preferred

Grooming: All colleagues must maintain a neat, and well-groomed appearance (specific standards will be provided) 

This job posting in no way states or implies that these are the only duties to be performed by the colleague occupying this position. Colleagues will be required to perform any other job-related duties assigned by their supervisor.

EEO

Viceroy Chicago participates in the Department of Homeland Security's E-Verify program to verify the employment eligibility of all newly hired employees.  Please review this important notice:

                                         https://e-verify.uscis.gov/.../EverifyPosterEnglish.pdf





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