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Food and Beverage Manager

Job Code: 2925
Location: Viceroy L'Ermitage Beverly Hills
Department: Food & Beverage

Description

Position Title: Food & Beverage Manager

Department: Food & Beverage- Management

Company Overview:
 

Viceroy L'Ermitage Beverly Hills is an icon and private sanctuary. Every door reveals a suite. Each encounter is a first impression, and every guest a resident and celebrity. 

 AVEC NOUS is a contemporary take on the classic French bistro; a hip St. Tropez vibe that delivers a fresh culinary experience to Beverly Hills. With inspiration emanating from the Mediterranean coast, Spanish and Italian touches compliment this Riviera feel. European spices accompany locally sourced seasonal ingredients to offer a refined yet inviting dining experience. Our passion is defined by our name: AVEC NOUS - dine with us, drink with us, celebrate with us.

Job Description:

The  Food & Beverage Manager manages the daily operations of Food and Beverage  outlets ( Avec Nous, Pool and Private Dining )  to ensure adherence to the Five Star expectations set by the F&B Department and the hotel, with an emphasis on guest service.  He/she will be visibly present on the outlet floor during service to direct and manage the efficient running of the operations; strive to continually improve guest and colleague satisfaction, garner feedback and maximize the financial performance of the outlets. 

 

General Responsibilities Include:

  • Circulate on the outlet floors, continually checking with the guests and the service staff to ensure that everything is to the guest’s satisfaction.

  •  Will be responsible for submitting biweekly summaries of service logs to measure delivery times and guest satisfaction.

  • Address guest issues and requests and thank the guests upon departure.

  • Monitor and supervise set up and maintenance of outlet area to ensure that it is up to standard.

  • Responsible for assigning and managing all opening and/or closing side duties. 
  • Participate and lead ongoing training of colleagues to ensure that colleagues continue to meet and improve their performance as set by the company service standards.  Recognize outstanding performance and handle discipline as per standard operating procedures.
  • Lead in the review and follow up of the Review Pro, Yelp, and Open Table to identify areas of improvement: reviews results with colleagues to develop appropriate corrective action and ensure implementation.It is expected that all Food and Beverage complaints as seen in these channels will be resolved by the F&B managers in addition to personally following up with the guest.

  • Know and be able to speak elegantly about the wines by the glass, beer and cocktail selections.

  • Facilitate outlet orientation program for colleagues to receive appropriate job skills training to successfully perform job duties. Proficiency at all steps involved in proper service; order taking, delivery, presentation, and follow up.

  • Protect establishment and patrons by assuring adhering to sanitation, safety, and alcohol beverage control policies.

  • Manages the monitoring and managing of the payroll function for the Food and Beverage colleagues.

  • Manages the scheduling of Food and Beverage colleagues for designated outlet.

  • Will take a lead role in interviewing F&B candidates and manage selection process with Food and Beverage senior leadership.

  • Will lead in employee relations and documentation in accordance to hotel policy and under supervision of Food and Beverage senior leadership.

  • Understands the impact of Food and Beverage operations to the overall hotel financial goal. Assist the Senior Management in the implementation and roll out of F&B programs to increase revenue.

  • Assist in managing and implementing outlet controllable expenses to achieve or exceed budgeted goals.

  • Be a driver in the coordination, facilitation and follow through of the Forbes Committee.Hotel drafted action plans to address service and standard deficiency and company initiatives that will ensure the quality assurance of service throughout the hotel is in accordance with Company standards

  • Be a key driver in the coordination and managing of guest staying at the hotel for extended periods of time and their specific needs as it pertains to communicating.

  • Due to the nature of the hospitality industry, he/she may be required to work varying schedules to reflect the business needs of the hotel, guest or groups which will include a combination of mornings/days/evenings/overnight shifts based on operational needs.

  • Allocate time appropriately with an intense focus on the being a presence on the floor of the outlet.The Food and Beverage manager shall allocate no less than 80% of their time to floor presence.

  • Food and Beverage manager shall lead all daily line ups, department meetings, and oversee the Viceroy Ideology Toolkit and Problem Solver problems.

Skills/Knowledge Required:

  • Requires excellent communication skills, both verbal and written, in the primary language of the workplace (English).

  • Must possess basic computational ability.

  • Must possess basic computer skills.

  • Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.

  • Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service and taking disciplinary action when necessary.

  • Ability to solve problems and make rational decisions quickly to meet the need of the operation required.

  • Knowledge of hotel food and beverage operations in a luxury environment preferred.

  • Knowledge of food and alcoholic beverages required.

  • Capable of offering a charismatic style of service tailored to specific guests and their needs.

  • Maintain composure and positive attitude in high pressure situations.

  • Learn and retain detailed product knowledge.

  • Colleagues will be expected to successfully resolve any guest issues and complaints in addition to communicating all concerns to department heads.

  • Friendly and able to build a rapport with guests to establish future business

  • The ability to listen to, assess, and appropriately respond to information conveyed through speech

  • The ability to convey technical information through writing to a nontechnical audience so the recipients easily understand the information and can quickly and correctly apply it.

  • Capable of providing guidance to team members during, before and after service.

  • The ability to exercise the personal discipline and extra diligence to assure that projects are completed on timely basis.

  • The ability to subordinate one’s personal agenda in favor of working collaboratively with the team to achieve departmental goals

  • The ability to motivate and inspire others to work cooperatively to achieve a designated goal.

  • Possess strong understanding of POS systems.

  • Strong attention to detail.

  • Strong recollection of guest names and preferences.

 

Physical Requirements:

  • Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 8 hours in length.Length of time of these tasks may vary from day to day and task to task.

     

  • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.

     

  • Must be able to lift up to 30 lbs. on a regular and continuing basis.

     

  • Must be able to lift trays of food or food items weighing up to 30 lbs. frequently.

     

  • Must be able to push and pull carts and equipment up to 250 lbs. occasionally.

     

  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

     

    Qualification Standards:

    Education: Bachelor’s Degree in Hotel Management preferred. High school or equivalent required.

     

    Experience: Previous F&B experience in a Luxury hotel environment preferred. 2 years of previous hotel management experience required. 

     

    Licenses or Certificates:  TIPS and ServSafe certified required.

     

    Grooming: All colleagues must maintain a neat, and well groomed appearance (specific standards will be provided).

     

    This posting in no way states or implies that these are the only duties to be performed by the colleague occupying this position. Colleagues will be required to perform any other job-related duties assigned by their supervisor.

     

    Viceroy Hotel Group is a leading hotel company that combines desirable location, unique design, destination dining and personalized service that touches the heart and soul of our guests. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success. EOE

     

    Viceroy L’Ermitage participates in the Department of Homeland Security's E-Verify Program to verify the employment eligibility of all newly hired employees.  Please review this important notice: 

    English Link

    http://viceroyhotelgroup.com/en/~/media/viceroy_hotel_group/Files/EverifyPosterEnglish.ashx

    Spanish Link

    http://viceroyhotelgroup.com/en/~/media/viceroy_hotel_group/Files/EverifyPosterSpanish.ashx

     





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