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NIght Auditor

Job Code: 2938
Location: Viceroy Chicago
Department: Front Office

Description

Viceroy Chicago, located in the exclusive Gold Coast neighborhood, will mark Viceroy’s first destination in the Windy City. Located at the site of the 1920's-era Cedar Hotel, among historic mansions and just steps to the Magnificent Mile and Lake Michigan, Viceroy Chicago will offer a locally-inspired luxury experience with 180 guestrooms, including 18 suites.   Explore modern, Midwest flavors at the hotel’s restaurant or head up to the rooftop bar, pool and lounge, perched 18 stories high for a sweeping panorama of Great Lake views and Chicago’s iconic, soaring skyline.

Job Description:

The Night Auditor will oversee the nightly operations of the Front Office and acts as the hotel’s primary point of contact for guests during the overnight shift.  The position performs seamless guest arrival and departure processes, and handles all requests, issues and inquiries in a thoughtful, gracious and prompt manner.  The Night Audit also reconciles guest billing, balances daily charges and generates daily financial reports. 

General Responsibilities Include:

  • Execute all registration processes revolving around arrival and departure in accordance with check-in and check-out performance standards
  • Work with our property management system H.I.S, and other interfaces as required 
  • Operate/handle telephone lines
  • Escort incoming guests to their rooms when feasible
  • Reconcile and complete all daily front desk agent work
  • Balance room posts and close day
  • Run accounts receivable reports
  • Provide next day reports for hotel
  • Address guest complaints, glitches and/or requests in a very friendly and professional manner.  Ensure that all matters are resolved or addressed with the proper department manager so that they can be resolved
  • Investigate all safety issues reported during the shift to find their cause, and give recommendations to avoid repeated issues. Initiate investigations and complete incident reports when necessary

 

Skills/Knowledge Required:

  • 1-2 years’ hotel front desk experience is required, Night Audit experience preferred
  • Exceptional customer service skills
  • Polished verbal and written communication skills
  • Excellent attention to detail
  • Ability to multi-task and prioritize in a fast-paced environment
  • Great attitude, energetic and motivated team player
  • Proficiency with Microsoft Excel required
  • Overnight availability required, flexible availability is a plus

 

Physical Requirements:

  • Ability to transport up to 40 lbs.
  • Ability to walk and stand continuously throughout the shift

 

Qualification Standards:

  • High school diploma
  • 1-2 years Night Audit experience in a boutique or luxury hotel 
  • All colleagues must maintain a neat, and well-groomed appearance (specific standards will be provided)

 

EEO

Viceroy Chicago participates in the Department of Homeland Security's E-Verify program to verify the employment eligibility of all newly hired employees.  Please review this important notice:

https://e-verify.uscis.gov/.../EverifyPosterEnglish.pdf





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