Guest Service Agent
Position Title: Guest Service Agent
Sometimes known as customer service representative, guest services associate, reservations clerk, receptionist, or front desk agent, Guest Services Agents (GSA) is the hospitality industry’s equivalent of a restaurant host. The main responsibility of a Guest Services Agent is to meet the needs of all guests staying in Viceroy Snowmass. Job duties include answering phones, booking reservations, responding to e-mails and electronic reservations, greeting guests upon entry to the hotel, checking in new guest, checking out guests, answering questions, and providing any necessary services to ensure a customer’s satisfaction.
(Duties include but are not limited to):
NOTE:And other duties as assigned by his/her direct supervisor or management.
Viceroy Hotel Group is a leading hotel company that combines desirable location, unique design, destination dining and personalized service that touches the heart and soul of our guests. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.
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