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Guest Service Agent

Job Code: 15104
Location: Viceroy Snowmass
Department: Front Office



Position Title: Guest Service Agent
Department: Guest Services


Company Overview:
Founded on quality and creativity, we are a team of passionate individuals committed to redefining the traditional concept of luxury hospitality through intuitive service, inspiring design, innovative culinary experiences and holistic wellness programs that touch the heart and soul of every guest.


Job Description:

Sometimes known as customer service representative, guest services associate, reservations clerk, receptionist, or front desk agent, Guest Services Agents (GSA) is the hospitality industry’s equivalent of a restaurant host.  The main responsibility of a Guest Services Agent is to meet the needs of all guests staying in Viceroy Snowmass.  Job duties include answering phones, booking reservations, responding to e-mails and electronic reservations, greeting guests upon entry to the hotel, checking in new guest, checking out guests, answering questions, and providing any necessary services to ensure a customer’s satisfaction.

Skills/Knowledge Required:

      (Duties include but are not limited to):

  • Possesses knowledge of hotel PMS systems
  • Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; post all charges; completes cashier’s report, prepares deposit and counts cashier banks.  Follows hotel’s credit policies.
  • Be knowledgeable in all hotel facilities and local area.
  • Revenue optimization through check in, checkout and attentive coordinator of hotel services for the guest.
  • Maintains supplies neat and organized to department standards.
  • Follows and enforces company policies and procedures.

NOTE:And other duties as assigned by his/her direct supervisor or management.

  • Able to work independently, ability to prioritize and ability to multi-task.
  • Ability to type 30-35 wpm.
  • Great guest services skills, verbal, and written skills.
  • Must have a pleasant attitude and excellent demeanor. 
  • Must work well under pressure.
  • Must be proficient in computer/software use.
  • Able to demonstrate problem solving skills and ability to project a positive attitude over the telephone and in person.
  • Able to work flexible schedules including weekends and holiday.
  • Previous Guest Service Skills experience preferred.
  • High School Diploma preferred.

Physical Requirements:

  • Required standing/walking/bending and moderate lifting.


  • Provided a professional image at all times through appearance and dress.


Viceroy Hotel Group is a leading hotel company that combines desirable location, unique design, destination dining and personalized service that touches the heart and soul of our guests. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.



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