DATE:        February 6, 2019

FROM:        Human Resources

POSITION:     Technology Support Assistant (Temporary - PT) – Information Technology

Effective immediately:  Temporary Part-time Technology Support Assistant in Wilmington University’s Information Technology Department – New Castle/Dover

Requirements:  High school diploma or equivalent is required. The successful candidate must have sufficient experience to successfully complete the essential functions of the job. Candidate must have excellent communication, customer service, organizational, and analytical skills. Must be detail-oriented and able to work with diverse populations. Must be self-directed and able to make decisions related to assigned projects independently. Must be computer literate and proficient in Microsoft Office (Word, Excel, PowerPoint, etc.), help desk, and asset management products. Must maintain professionalism and confidentiality in all situations.

Responsibilities include (but are not limited to):  
•    Field incoming help requests from end users via ticketing system in a courteous manner.
•    Record, track, and document the help desk request problem solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
•    Assist with IT asset receiving, inventory, removal and maintenance.
•    Test fixes to ensure problem has been adequately resolved.
•    Perform post-resolution follow-ups to help requests.
•    Develop help sheets and frequently asked questions lists for end users.
•    All other duties assigned by the Technology Services Manager.

Hours of Employment:  Variable schedule (must be flexible with hours to meet the needs of the department/University).

Benefits:   NA

Salary Range:   $12/hour    

Application Deadline:  February 20, 2019

Wilmington University is an Equal Opportunity and Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff to all postings. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, age, genetic information, marital status or other characteristics protected by law.

The security of all members of the campus community is of vital concern to Wilmington University. In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Annual Security Report contains information for all Wilmington University sites regarding campus security programs, recommended personal safety practices, the authority of University Public safety Officers, campus disciplinary procedures, and campus crime statistics for the most recent three year period can be found online at or a hard copy may be requested from the Wilmington University Department of University Safety at (302) 325-3333.

Technology Support Assistant (Temp-PT)

Employment Status: Temporary
Location: New Castle Site
department: Information Technology

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About Wilmington University

Established in 1968, Wilmington University is a private, nonprofit, open-access university enrolling over 20,000 undergraduate, graduate and doctoral level students whose areas of focus are in Business, Communication, Education, Health Professions, Social and Behavioral Sciences, and Technology. Wilmington University serves nontraditional and traditional students seeking flexible scheduling, convenient classroom locations, and affordable tuition. The University provides traditional classroom learning locations in Delaware, New Jersey, Maryland, and offers online learning and experiential credit options in a variety of academic areas.