Position Description

Project Support Associate-Junior level
Location NY - 12572 Rhinebeck NY
Job Code 39
# of openings 1
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Phoenix Marketing International is dedicated to our clients’ marketing performance, and we are passionate about this dedication. Phoenix is committed to maximizing a client’s Return on Marketing Investment (ROMI) through a broad range of initiatives. It is this commitment and passion that has made Phoenix one of the fastest growing marketing services firms in the world. With over 350 employees globally, Phoenix partners with many of the largest companies in the Affluent, Automotive, Financial Services, Healthcare, Multicultural, Technology, Media and Travel and Leisure markets worldwide.

At Phoenix you will experience an entrepreneurial culture and collaborate with team members who are innovative and passionate about their work. Phoenix offers a competitive salary and benefits package and an unparalleled work environment.

This position provides the opportunity to develop project management skills and experience in a large international market research organization while providing essential coordination and support to project staff. The job requires an organized, detail-oriented individual who can successfully manage multiple tasks in a fast-paced, rapidly changing environment. 

Depending on candidate location, this position may work in a regional office or telecommute from a home-office. There are two full-time positions available: 

Weekend Support: Friday through Monday from 10 AM – 9 PM EST
Weekday Support: Monday through Friday from 10:30 AM to 7 PM EST


Essential Duties and Responsibilities:

• Coordinates logistics for (but not limited to) low to mid-complexity custom market research projects with a project duration typically between 24 hours to one month
• Manage expectations and deliver the highest level of services in an ever-changing, fast turnaround environment
• Communicates clearly and effectively at all levels
• Proficient technical aptitude to build expertise with various market research tools specific to the company and the industry
• Build effective, professional working relationships with internal stakeholders
• Ensure project task activities are completed through personal production and coordination with external vendors
• Tasks may include:
• Testing online survey links
• Sampling
• Set-up and monitor reports to evaluate key project metrics
• Ensure quality measures are followed
• Updating internal stakeholders regularly on project progress
• Ensure key project performance metrics such as project profitability meet or exceed established guidelines
• Proactively anticipate, troubleshoot, overcome, and/or escalate project challenges in a timely manner
• Effectively communicate both as an individual and as part of a project team
• Other duties may be assigned

Knowledge and Skills Required:

• Strong attention to detail, organization and personal accountability
• Always strives to deliver results by being solution oriented and a team player
• Ability to be flexible and embrace change to help make the business successful
• Takes feedback well and learns from mistakes
• Ability to identify issues, troubleshoot, and escalate when efforts have been exhausted
• Prompt, proactive, and consultative communication
• Can clearly and effectively communicates project metrics, timelines, and other details pertaining to hand offs to colleagues
• Willingness to continue growing and developing skills pertaining to the market research industry and internal initiatives
• Ability to zero in on the critical tasks
• Ability to work with limited supervision
• Has and uses the required functional and technical knowledge and skills to do his or her job at a high level of accomplishment
• Learns quickly and independently in the context of an activity; seeks opportunities to extend and deepen learning
• Effectively copes with change and shifts gears comfortably

• 1-3 years of related work experience

• Post-secondary education required
Job Description: The Project Support Associate (PA) assists with the smooth operation of project and program activities by coordinating information and providing logistical support to the Project Management team. S/he works with several project managers and is responsible for day-to-day coordination of project specific activities.


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