Position Description

Associate Director
Location New Castle Site
Job Code 1084
# of Openings 1
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DATE:                March 6, 2020

FROM:               Human Resources

POSITION:         Associate Director (FT) – Financial Aid


Effective immediately:   (FT) Associate Director in Wilmington University’s Financial Aid Office – New Castle Site.

Requirements:   A Bachelor’s degree required. A Master’s degree in a related field is preferred. The incumbent must possess 3 - 5 years of progressively responsible experience in federal student financial aid administration, including some supervisory experience. Excellent customer service skills; ability to work collaboratively; analytic ability to collect and interpret qualitative and statistical data for problem-solving and forecasting. Must have excellent written and oral communication skills.  Must be customer service oriented and able to work with a diverse population of students and parents.  Must be self-directed and able to make decisions independently. Organizational skills and attention to detail are vital. Must be computer literate and proficient in Microsoft Office products. Knowledge of NSLDS, COD, FAA CPS Access and/or other Microsoft based Student Information Systems is required. Must have experience working with a student information systems, Banner preferred. Must be committed to a team-building approach as well as maintaining an effective working relationship with all employees. Ability to maintain professionalism and confidentiality in all situations is essential.

Responsibilities include (but are not limited to): Works closely with Assistant Directors, providing strategic leadership, oversight, and support to identify and prioritize improvements to federal student financial aid processes, services, and reporting as needed. Assist in managing, implementing, and maintaining core federal student financial aid processes within Banner. Maintains current knowledge of federal student financial aid policies, regulations, and trends.  Interpret federal and institutional policy to guide daily work as well as resolve complex issues, including program and student eligibility. Creates queries within the system, and works with Institutional Research to develop reports to assist with the day-to-day operations of the office, and with federal, state and institutional aid processing. Works with the Director, Information Technology, and the FA office staff to coordinate and perform system updates, testing, and new year setup for Banner. Provide overall federal student financial aid system oversight and support to staff in the areas of verification, packaging, tracking and communication, SAP, R2T4, Reconciliation, etc. Assists Director with audits, reporting, and other compliance areas as needed. Assume responsibility for the Financial Aid Department in the Director's Absence. Collaborate with other areas and departments (including but not limited to: Student Billing, Registrar, Academic Advising, and Admissions) to facilitate the delivery of effective customer service, and assists with various enrollment management services and campus activities for students. Perform all other duties as assigned by the Financial Aid Director.

Hours of Employment:   Monday – Friday 8:30 am – 4:30 pm, generally.  However, incumbent may be asked to be flexible with their hours and working shifts such as 9:00 am – 5:00 pm, 10:00 am to 6:00 pm; or other shifts necessary to meet the needs of the department.

Benefits: Wilmington University offers an excellent benefit package that includes Medical and Dental, Vision, Retirement Plan (403b), Dependent Care Assistance, Life & Disability Insurances and Education benefits.

Salary Range:   Commensurate with experience

Application Deadline:  Open until filled

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