Outline of the Role
Creating Experiences that Customers Love, for Life. This is the singular purpose of Jaguar Land Rover and is built around a focus to always put the customer first.
Through a partnership with a 3rd party, our company will deliver 20,000 vehicles, along with all of associated maintenance and warranty work for the useful life of each vehicle.
This special Business to Business (B2B) relationship, will require a rethinking of the way that Jaguar Land Rover delivers and services vehicles. With a focus on the needs of:
Working together with the partner, this role will be responsible for defining the Jaguar Land Rover infrastructure and service delivery methods necessary to allow their autonomous mobility-as-a-service to be successful. As a result, being at the forefront of the autonomous electric future.
As the Partnership Manager, you will be responsible for the overall leadership and operations of Jaguar Land Rover, as it relates to this partner and their 20,000 vehicles. In this leadership role, you will set the vision and direction for our operation and drive regional and global strategic alignment. Through the effective use of resources, you’ll lead a large team to define and continuously improve the overall operation, increasing productivity and maintaining service levels.
The Partnership Team is tasked to work together with the Partners Operations team, in order to define the overall operating models and required service infrastructure, for each city where the Partner will operate. This will include total capacity needs, operating hours, service levels and all supporting business areas (i.e. parts supply, technical support, finance). As the primary touch point with our Retailer network, you will also develop and negotiate the agreements necessary for them to deliver services as part of this breakthrough in mobility and vehicle usage.
Your responsibilities will focus on three main areas:
STRATEGY: you’ll be the expert on what constitutes world class partner support and will make sure your teams are defining a new channel for Jaguar Land Rover Service. This will include crafting and implementing the team structure, technology and processes that can ensure our partner gets support however, whenever and wherever they need. You will align your strategy with broader company and department priorities, and translate this vision and strategy into actionable team goals.
LEADERSHIP: you will lead, develop and inspire a talented team. You’ll foster a culture where people feel valued and excited to define a new future for Jaguar Land Rover, in terms of both B2B operations and autonomous mobility servicing. Further, you’ll be building a deep bench of talented employees who are ready to take on greater responsibilities and bring this operational thought leadership into other areas of the business in the future. You’ll also ensure that this team has the support they need from all other areas of the business that they interact with.
OPERATIONAL EXCELLENCE: You will be responsible for meeting an ambitious set of targets, providing fast but high quality service, meeting demanding schedules, and ensuring partner success. You will solve organizational and operational problems creatively and tenaciously. You will build strong cross-functional relationships to ensure that even the most complex problems can be solved efficiently and effectively. Most importantly, you will drive a culture that uses every resource available to make this partnership a benchmark for success\
Location: Mahwah, NJ
Supervisory Responsibility: Initial team of four to be recruited/established, eventually growing to as many as twenty.
Key Criteria for the Role
Bachelor’s Degree required
10+ Years of experience in Service Operations, Fleet Operations and/or Project Management
Deep understanding of service operations
Strong background in franchise standards and agreements
Strong leadership and team building capabilities
Solid organization and prioritization capabilities
Experience with B2B partnerships and contracts
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Jaguar Land Rover North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Jaguar Land Rover North America, LLC complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.