Sr. Manager, Customer Onboarding + Recruitment

Location: Chicago
Department: Service Delivery


Location- Chicago

Benefits- Outstanding benefits including free use of our beach houses in Hawaii and Florida



Sr. Manager, Customer Onboarding + Recruitment 



Company Overview

Scout Exchange is a dynamic and fast-growing software company that has reinvented talent acquisition with its innovative, cloud-based recruitment platform.  Our intuitive platform makes recruiting extremely efficient and our use of performance data and predictive analytics delivers unprecedented recruiting results.  The product is proven and used daily by dozens of large enterprise customers, hundreds of employers and thousands of search firm recruiters.


At Scout we value creating complete customer satisfaction with unmatched product experience. We are dedicated to great teamwork, accountability, and delivering on commitments.  We use our data, technology and innovation to relentlessly improve recruiting, enabling everyone to find their dream job.


Position Overview

As Provider Marketplace Director/Sr. Manager, Recruitment + Onboarding you will have a unique opportunity to be part of scaling a successful startup into a significant business.  Reporting to the title of Sr. Director, Marketplace, the Provider Marketplace Director/Sr. Manager, Recruitment + Onboarding will be responsible for leading the overall attraction and retention of staffing suppliers to ensure Scout’s customer adoption and growth.   

The successful candidate will apply their previous marketplace and/or SaaS experience to develop relationships and work with a great team, to build an important and exciting business.  Scout has a great story and we are looking for an awesome communicator to tell the story in order to drive new supplier adoption, customer sales/ engagement as well as Scout value. A successful candidate will ideally have a strong track record in execution and is a self-starter who values the opportunity to develop their career alongside a growing company.



  • Serve as the primary contact and lead for onboarding of new staffing suppliers, providing end-user training and post go-live support (Launch); provide insights and best practices to suppliers to ensure full optimization and adoption

  • identify, develop, automate and optimize processes, tools and methodologies to retain staffing suppliers and maximize efficiencies

  • collaborate with other internal departments e.g. product development, technology, marketing, support, training and external partners, on new releases impacting the customer and operational readiness; including providing input on potential enhancements and identifying current pain points

  • Monitoring and striving to improve staffing supplier satisfaction

  • Maintenance of internal CRM and other systems in compliance with required standards



  • Bachelor’s Degree or similar 4-year college degree

  • Experience within the MSP sector a plus (staffing supplier onboarding)

  • 3+ years of Account Management/Customer Success experience in a SaaS or software company

ExperiPP Passionate about team and employee development, operations, data analytics, customer service, and project management

  • Solid understanding of Change Management methodologies and/or Business Process Management experience

  • Excellent communication, decision-making, and problem-solving skills

  • Experience in Tableau, Salesforce, G-suite, and Zendesk


Skills and Characteristics

  • Track record of internal collaboration with business operations, engineering, and/or data science teams to deliver data-driven insights

  • Phenomenal organization and orientation to detail

  • Embrace change and uncertainty as exciting challenges for learning and growth

  • Excellent interpersonal communication skills, attention to detail and strong organizational skills

  • Team player with vested interest in seeing everyone succeed

  • A passionate, driven, self-confident and focused self-starter able to take initiative

  • Intermediate to advanced skills with Excel

Success Metrics

  • Supplier revenue retention
  • Net Promotor Score

  • Coverage within high-demand skill sets/geos

  • Platform optimization


Key Benefits


  • 401(k) plan with matching

  • Full medical/dental/vision package to fit your needs.

  • Unlimited vacation policy; work hard and take time when you need it.

  • Free use of our beach houses in Hawaii and Florida

  • Equity participation

Scout is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.



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