Account Coordinator, Search and Staffing

Location: Chicago
Department: Service Delivery





Account Coordinator, Search and Staffing   

Company Overview

Scout Exchange is a dynamic and fast-growing software company that has reinvented talent acquisition with its innovative, cloud-based recruitment platform.  Our intuitive platform makes recruiting extremely efficient and our use of performance data and predictive analytics delivers unprecedented recruiting results.  The product is proven and used daily by dozens of large enterprise customers, hundreds of employers and thousands of search firm recruiters.

At Scout, we value creating complete customer satisfaction with unmatched product experience. We are dedicated to great teamwork, accountability, and delivering on commitments.  We use our data, technology, and innovation to relentlessly improve recruiting, enabling everyone to find their dream job.

Position Overview

The   Account Coordinator, Search and Staffing position  is a highly visible account management role that touches multiple aspects of the organization and will be primarily responsible for leveraging data and analytics to identify and act upon new opportunities within the Scout ecosystem. With improved performance and consistent growth in mind, the ideal candidate will have the ability to build effective business narratives, establish relevant rapport, and implement effective success planning and execution. A successful candidate will ideally have a strong track record in execution and is a self-starter who values the opportunity to develop their career alongside a growing company.


  • Support internal teams to analyze recruiting data and metrics, identify supplier trends, evaluate usage effectiveness, and measure ROI

  • Partner with Scout’s Business Intelligence team to provide thought leadership into metrics such as supplier productivity, success ratios, and candidate funnel metrics

  • Build and create consistent reporting/scorecards for the supplier community

  • Perform ad-hoc analysis and deep dives to reveal supplier trends, analyze supplier performance, and provide tangible recommendations to enhance Scout value proposition Effectively communicate supplier and market trends, insights, and gaps

  • Establish and maintain relationships to continually improve collaboration with existing suppliers utilizing the Scout marketplace

  • Call and prospect into existing supplier base to help drive engagement and product adoption

  • Understand business logic of Scout products, sales processes, HR, recruiting and apply knowledge to proactively optimize customer experience and expand revenue for Scout within a portfolio of accounts

  • Oversee on-boarding, off-boarding and set up of suppliers where applicable

  • Document activity/interaction in Salesforce

Background/Experience/Education (Minimum)

  • Bachelor’s Degree or similar 4-year college degree

  • Experience within the MSP sector a must (staffing supplier management)

  • Track record of internal collaboration with business operations, engineering, and/or data science teams to deliver data-driven insights

  • Phenomenal organization and orientation to detail

  • Embrace change and uncertainty as exciting challenges for learning and growth

  • Experience in Tableau, Salesforce, G-suite, and Zendesk 

  • Excellent interpersonal communication skills, attention to detail and strong organizational skills

  • Team player with a vested interest in seeing everyone succeed

  • A passionate, driven, self-confident and focused self-starter able to take initiative

  • Intermediate to advanced skills with Excel

Key Benefits


  • 401(k) plan with matching

  • Full medical/dental/vision package to fit your needs.

  • Free use of our beach houses in Hawaii and Florida

  • Unlimited vacation policy; work hard and take time when you need it.

  • Equity participation

Scout is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.



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