Customer Experience Coordinator

Location: Chicago
Department: Sales


Company Overview

Scout Exchange is a dynamic and fast-growing software company that is transforming the $500 billion recruiting industry with its innovative cloud-based platform.  Scout integrates an easy to use search firm management tool and the world’s largest online recruitment marketplace. Our intuitive platform makes recruiting super-efficient and our use of performance data and machine learning delivers unprecedented recruiting results. The product is proven, with hundreds of millions of dollars in fees posted to the system. It is used daily by dozens of large enterprise customers, hundreds of employers and thousands of search firm recruiters.

At Scout we value creating high customer satisfaction and an awesome product experience as well as great teamwork and delivering on commitments. Our values drive our culture, our decision-making and our success.  We give really smart people the opportunities to grow, hit it out of the park and be rewarded for their contributions We also are dedicated to using data, technology and innovation to relentlessly improve recruiting, enabling everyone to find the best:  recruiter, job and employee.


Position Summary:
The Customer Experience Coordinator position is a highly visible role that interacts with all areas of the organization. It requires someone who is extremely driven, thorough, detail-oriented, and can multi-task effectively. A successful candidate will ideally have a strong track record in execution and is a self-starter who values the opportunity to develop their career alongside a growing company.
Essential Functions and Responsibilities
Daily review of open jobs, pending requisitions, candidate expirations and exclusivity expirations. 
Partner with Program team to take appropriate actions
Identify coverage gaps and work with Program and Marketplace teams to implement solutions 
Schedule and attend Intake calls with clients to properly engage with search firm community
Provide accurate and on time reporting to program teams and leadership
Identify issues and/or concerns and escalate as appropriate
Conduct research and analysis on outstanding issues and/or concerns 
Follow standard operating procedures and act with a sense of urgency
Ability to interact with client stakeholders 

Desired Skills and Experience:
High School Degree and/or GED 
Attention to detail and strong organizational skills
Proven aptitude to execute in a fast-paced, high volume environment
Customer service oriented
Excellent verbal and written communication skills 
Strong time management and analytical skills
Team player with vested interest in seeing everyone succeed
A passionate, driven, self-confident and focused self-starter able to take initiative
Intermediate to advanced skills with Excel

Desired, but not required:
2+ years experience in recruiting or coordination in the staffing industry preferred
Experience with
Experience with ATS systems such as Taleo, Workday, ICIMS, Successfactors
Experience with technical troubleshooting and problem solving

Limitations and Disclaimer

The above job description is meant to describe the general nature and level of work being performed, it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities.  Some requirements may exclude individuals who pose a direct threat or significant risk to health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow any other job-related instruction and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

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