Provides timely technical and administrative support to the E-Payments team and Electronic Banking management, including the setup, training and support of Treasury Services and customers.
The ePayments Analyst provides timely technical and administrative support to the E-Payments team and Electronic Banking management, including the setup, training and support of Treasury Services and customers such as ACH, Wires, preparation and processing of business cross border payments, consumer remittance transfers, Fed Funds, Remote Deposit, and Electronic Cash Letter (ECL). Support and handling of research, follow up on issues, and the evaluation, installation, and monitoring of potential or selected new vendors/systems. Work on departmental as well as corporate wide projects as a Subject Matter Expert.
Primary Functions and/or Responsibilities:
Coordinate the research, reporting, and resolution of issues reported for assigned E-Payments functions. Propose system and procedure changes as needed to prevent future issues, improve function, or improve service.
Knowledge of all international wire transfer rules and regulations.
Setup, train, maintain and provide support for customers using E-Payments services such as ACH origination, wire transfer, remittance transfers, Remote Deposit, ECL, and Fed Funds
Provide backup support to the E-Payments call center.
Second tier of support for cross border Fedwire and SWIFT wire transfers (incoming and outgoing), assist Specialists with customers to determine most direct path to beneficiary on payments, as well as review against, Primary Concern Countries list, AML, as well as feasibly identify possible fraud.
Create and maintain documentation for procedures for new and existing products.
Update disaster recovery scripts and storage boxes as necessary.
Serve as Subject Matter expert on departmental as well as PMO Corporate wide projects.
Assist E-Payments staff with issues, research requests, workload, vendor relations, etc. to ensure timely and accurate processing.
Monitor and review vendor communications for all products and services supported by the E-Payments team for issues, enhancements and new feature/functionality.
Escalate unresolved issues, including all relevant details, to appropriate individuals and/or vendors.
Prepare and send Account Analysis
Other duties as assigned, including serving on committees and participate in product advisory board calls as applicable.
Must keep current and knowledgeable on federal regulations regarding exporting goods (ie, OFAC, EAR, BIS Anti-boycott, OFAC, AML) as well as those of other countries.
Must keep current and be highly knowledgeable of the Rules and Regulations regarding the processing of electronic payments, including but not limited to the NACHA Operating Rules, Regulation E, the Green Book, etc…
Education and/or Experience:
College degree preferred
3 – 5 years’ experience in Bank operations, project coordination or similar financial functions or equivalent combination of education and experience.
Specific Skills, Knowledge & Abilities:
Ability to prioritize and execute tasks in a time sensitive environment.
Understanding of bank operations.
Understanding of financial institutions, payment processing flows (especially electronic payments), and the financial networks for processing.
Working knowledge of Banking/Financial Institution regulatory requirements.
Strong analytical and problem solving skills.
Keen attention to detail.
Excellent verbal and written communication skills.
Ability to communicate and relate to people from varying relationships (i.e. personal and business), varying levels of understanding, and varying levels of positions (i.e. data entry clerk versus company president).
Provide outstanding customer service.
Ability to understand, use, monitor, and evaluate varying types of computer systems.
WORK SCHEDULE: Full-time. Hours will vary Monday-Friday between 7:30 a.m. to 6:30 p.m.
AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
“PROTECTED VETERANS” AND “INDIVIDUAL WITH DISABILITY”