Position Description

Global Knowledge Management Director
Department GSS
Location Global
Application Deadline 11/15/19
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Maximize your potential. Tackle the world’s toughest problems. Build expertise in areas that matter to you. Become a global development leader.

 

 

About Dalberg

We are a global group working to build a more inclusive and sustainable world where all people, everywhere, can reach their fullest potential. We partner with and serve communities, governments, and companies throughout the world, providing an innovative mix of advisory, investment, research, analytics, and design services. Today’s complex global problems require new solutions. Comprised of Dalberg Advisors, Dalberg Capital, Dalberg Design, Dalberg Data Insights and Dalberg Research; our businesses approach problems differently and work together to create impact at scale. We are from everywhere, at home anywhere - an African and American company as much as an Asian, Middle Eastern, and European one.

Dalberg is a place where a diverse mix of talented individuals are able to bring their authentic selves to work – whether it’s how you identify, where you come from, the languages you speak, the person you love, the way you worship. Dalberg is a home where people feel safe, understood, nurtured and encouraged to grow.

As a team of 450+ people from 50 countries, speaking over 90 languages collectively, with 40%+ female leadership team, Dalberg places diversity, equity and inclusion principles at the heart of our organization and the work we do alongside our clients, partners and communities.

Established in 2001 by experienced private sector consultants, Dalberg operates from 26 worldwide locations. For more information, please visit Dalberg.

 

About Our Clients

Our clients come to us with some of the most difficult global problems, seeking solutions where the obvious ones have failed. We are entrepreneurs and innovators, designers and creative problem solvers, thinkers, and doers who supply new ideas, drawing from a deep base of knowledge that cuts across sectors and geographies and is growing every day. We partner with and serve communities, governments, and companies throughout the world. Some of our recent clients include foundations such as the Bill and Melinda Gates Foundation, corporations such as Pepsi and Vodafone, multilateral institutions such as the World Bank and the Inter-American Development Bank, UN Agencies such as UNICEF and the UNEP, and government agencies such as DFID and the Ethiopian Agricultural Transformation Agency.

 

Knowledge Management (KM) Director Role

Our vision is for Dalberg to be an insights leader to the world, where internal resources are aligned to maximize our impact through top notch client work, IP and thought leadership. Effective Knowledge Management (KM) is increasingly seen as an essential operations function to help Dalberg achieve that vision. With more than 400 projects and 100 individual clients served per year, our ability to both extract knowledge from our client work to produce sharper insights to set agendas as well as our ability to synthesize insights across diverse set of practice areas and capabilities to better inform our delivery of high quality client service is essential to our success.

The KM Director role is a unique senior operations role within Dalberg Advisors that will serve to be the nexus of all KM activity within the firm.  The KM Director will be tasked with; setting the KM quality standards, updating and maintaining high quality KM content (including project qualifications, staff bios, expert databases and project IP by Practice Area); managing the process of updating a fit for purpose KM system to effectively access KM content and expertise on demand; as well as leading a small global team of KM Associates to coordinate and produce high impact KM content that is highly relevant, up to date and insightful for project teams and clients alike. 

In specific over the course of the next 6-12 months the KM Director under the supervision of the Global KM Partner will be tasked with setting up a fully functional operational KM team including fulltime KM Associates and part time Client Service Team and Practice Area KM leads. The KM Director will also be responsible for restoring and maintaining baseline KM quality throughout the Dalberg network including clarified and harmonized guidelines for content creation and simplified access to KM contents.  The KM Director will also lead all staff KM awareness campaign and participate in global trainings. Finally, it is expected the KM Director will coordinate working with Dalberg Partners the creation of 3-5 iconic new KM contents to be shared internally and with clients by the end of first year.

 

About You

  • You have a natural curiosity about the world and especially around understanding how and why social impact happens when it does
  • You are a self-starter and problem solver who takes ownership mentality and identifies problems to solve and acts on what is needed to get results
  • You have proven ability to work across business functions, including excellent customer service and strong facilitation skills and are highly adept at managing stakeholders
  • You have a high level of comfort with and embrace technology and systems as a solution
  • You are fluent and have experience with KM content generation, management and systems as well as comfort working with communications, marketing and publications professionals
  • You are comfortable with ambiguity, like the space to work independently without too much regular, ongoing interference
  • You are a team player that knows how to build consensus and are willing to give and receive honest feedback 

Specific Skills and Background

  • A Master’s degree or higher in information and knowledge management, communications, marketing or other relevant field from a top university or the equivalent’s worth of work experience
  • You have eight or more years of work experience with steadily increasing responsibility; at least two years in a client services environment (e.g. consulting, finance, IT or legal services)
  • You have excellent oral and written communication skills, including demonstrated ability to synthesize large amounts of information and ability to adapt messages for different audiences
  • Strong research and quantitative skills including mastery of Microsoft Suite and preferably advanced statistically software packages such as STATA or R as well as familiarity with managing CRM software like Salesforce
  • You are comfortable with managing complex global operations processes and getting things done efficiently while still treating people with humility and respect

 

What You Will Do and How You Will Grow

1. KM leadership and strategy setting

  • Champion client service knowledge management across Dalberg
  • Lead and be responsible to improving KM use for client service delivery and sales through empowered KM people, clear KM processes and incentives, impactful KM content and fit-for-purpose KM systems
  • Adopt and improve Dalberg vision and strategy for KM by downloading and improving KM strategy refresh outputs and all previous KM efforts, successes and failures
  • Develop and own annual strategic plan for KM function and all KM resources
  • Build and manage small global KM team at Dalberg which combines fulltime KM associates and part-time Practice Area and CST KM leads from our consulting staff
  • Develop, maintain, and champion system for documentation and knowledge flow between knowledge management function, client teams, practice areas and others
  • Remain up to date on leading knowledge management best practices and lead continuous improvement for Dalberg’s KM practices, including through professional development

2. KM operations and systems

  • Conduct quality and consistency audit and propose improvements to all current KM content and systems assets working closely with operations team currently responsible for these assets
  • Restore KM content quality for all past KM outputs including project qualifications, staff bios, expert databases and spotlight practice area IP/content and pitch decks
  • Develop and maintain KM quality throughout the Dalberg network including clarified and harmonized guidelines for content creation and simplified access to KM contents
  • Prepare and lead all staff KM awareness campaign on improve KM content production guidelines and practices including potential travel to participate and train staff at global trainings as needed 
  • Perform market research to compile potential KM platform providers to replace Team Site
  • Launch RFP, select and implement new KM platform (e.g., online searchable database)

3. KM content generation, business development and thought leadership

  • Set and maintain KM content quality standards and guidelines for all core KM content namely: project qualifications, staff bios, expert databases and spotlight KM content
  • Work closely with CST and Practice Area KM leads to reinforce creation and maintenance of at minimum four high impact KM spotlight content assets for each, namely; pitch deck, project starter pack, Point of View (POV) and pack of killer slides (other contents such as blog posts, infographics, thematic websites, videos, podcasts, etc. should also be considered)
  • Facilitate access to needed business development resources (project qualifications, past proposals, relevant thought leadership/POVs) for all Partners and business development teams
  • Conduct post project interviews of client teams (including Project Directors and Project Managers) for all billable client projects with value >$300K USD to download key learnings and potentially relevant KM insights
  • Select and create 3-5 iconic new KM contents/thought leadership pieces working with Partners, CST and Practice Area leads to be shared externally on website and at events annually 

4. KM capacity building and consulting support

  • Manage and serve as liaison for all existing Dalberg knowledge assets within firm and making them useful and usable by Dalberg Partners, consulting teams, CSTs and practice areas
  • Create resources for staff to learn about KM content generation and dissemination guidelines
  • Design and implement trainings for staff (and external partners) around KM
  • Be a resource on how to ensure KM and insights are captured from projects and business development
  • Answer to requests from partners/consultants on KM related inquired directing them to appropriate practice area leads or experts
  • Serve as day to day contact person for all KM related queries be they from staff, partners or from external vendors (IT systems, expert providers such as OnFrontiers, etc.)

 

Join Our Team

Please submit your application at our Career Centre, by 15 November, 2019.

Your application should include a resume, cover letter and a sample knowledge management publication you have authored.

During the same recruitment period, please only apply to one position at Dalberg.  This position is open in any of our Dalberg locations and may involve travel to other offices as needed.

Candidate applications will be considered on a rolling basis.  Candidates selected for interviews will be invited for a number of interviews to test analytical and conceptual thinking skills through consulting case questions, and to discuss interests and experience. A candidate’s specific title and level of entry will be assessed during the interview process.

 

 

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