Position Description

IT Support Specialist
Gensler Region Asia Pacific
Job Location Singapore, Singapore
ID 13779
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IT Support Specialist

Gensler is a global architecture and design firm grounded in the belief that design strategy optimizes business performance and human potential. Our 5,000+ practitioners networked across 45+ offices use global perspective and local presence to innovate at every scale. Whether we are refreshing a retailer’s brand, planning a new urban district, or designing a super tall building, we strive to make the everyday places people occupy more inspiring, more resilient, and more impactful.

Your Role

Gensler is expanding our Information Technology team. Our Singapore office have a vacancy for an intermediate IT Support Specialist. This role will be a member of the Asia region IT team to support IT services throughout Asia Region, and report to Asia Region IT Director based in Shanghai. The successful candidate will deliver the highest quality customer service and IT support to our Singapore office, as well as offices throughout the Asia region. The candidate will be based in the Singapore office and be the first IT contact for Singapore, Bangkok and Second Contact for Sydney

To be successful in this role, he/she must be a high performer, excellent problem-solving skills and able to work independently, while collaborate with team members remotely.  Excellent communication and Customer service oriented skills is required as the role expect heavy interaction with end users, management, and the global IT team. The candidate must be able to take direction from senior IT staff and adhere to the firm’s IT policies and best practices. Multitask in a fast-paced environment, while maintaining an emphasis on detail and quality

What You Will Do

  • Installation, maintenance and troubleshooting of workstations, laptops and printers in a Windows-based environment.
  • Installation, maintenance and troubleshooting of storage servers, backup processes, and Disaster Recovery procedures.
  • Install, configure, and troubleshoot common desktop applications such as Microsoft Office and Adobe CS, as well as applications that are specific to the AEC industry.
  • Resolve and document Service Desk tickets in a timely manner. (Level 1 support)
  • Installation, maintenance and troubleshooting of Voice-over-IP technology, including phones and switches.
  • Conduct routine hardware and software audits of systems for compliance with established standards, policies.
  • Train end-users (either in one-on-one setting or presentation-style meeting) as needed in various software products such as best practices with Outlook, or how to use a newly deployed application.
  • Participate in process improvement projects and assist in firm-wide implementation projects.
  • Communicate effectively with local vendors (telecom, hardware, etc) for procurement, research, or troubleshooting.

Your Qualifications

  • Diploma or higher in Computer Science, or equivalent educational experience in a related technical field.
  • Either A+ Certification or Network+ Certification is required.
  • CCNA certification is a plus.
  • Microsoft MCSE Certification is Plus
  • Minimum 3-5 years’ experience in a technical support position, with an emphasis on support for remote offices and remote users.
  • Proven hands-on experience with Windows Servers and Active Directory services.
  • Proven hands-on experience for help desk support with Various software applications , AEC industry IT support experience is Plus
  • Experience with office Audio/Video facilities
  • Experience with Microsoft SCCM is a pus
  • MAC support experience is a plus
  • Service Desk support experience is a Plus
  • VMware/Citrix experience is a plus
  • Availability to participate in off-hours and weekend maintenance and upgrade projects.
  • This position requires heavy lifting. Must be able to disconnect, lift and move IT equipment including desktops, monitors, printers.
  • Must be willing to maneuver under counters and in tight spots to run cables and wires for equipment.
  • Due to the nature and geographic support, the role require travel to various offices throughout the Asia region.

Gensler is an Equal Opportunity Employer. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.

 

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