Position Description

Applications Support Analyst
Gensler Region Firmwide Resources
Job Location Bangalore, India
ID 13819
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­­­Applications Support Analyst

Gensler is a global architecture and design firm, with 48 offices and 6,000+ employees worldwide. Gensler helps clients succeed by focusing on the needs of the people they serve, whether they are employees, customers, sports fans, students, passengers or guests. Founded in 1965, Gensler has deep expertise in design and architecture across 31 practices, including commercial office buildings, professional services, retail, aviation, planning and urban design, entertainment and hospitality, sports stadiums and education facilities. The firm also holds practices focusing on brand strategy, environmental graphic design, mission-critical facilities, and has recently invested in consulting for real estate workplace and sustainable design.

At Gensler, we design for people. We leverage our global perspective and local presence to innovate at every scale. We’re not just designers. We’re tinkerers, craftspeople, visionaries, innovators and thought leaders. Fueled by passion and entrepreneurial spirit, our people bring new ideas to solve challenging problems. Whether you’re into sketching new ideas, hacking a building or growing client relationships in global markets, there’s something here for everyone.

Your Role

The Data Platform Team is seeking an Applications Support Analyst with strong experience working with Linux and windows server environment.  In this position, you will be supporting multiple applications and will be responsible for triage and troubleshooting production issues.  This position is based in our Bangalore office.

 What You Will Do

  • Responsible for resolving complex issues involving our own and vendor based integrated applications
  • Using appropriate resources to report, troubleshoot, diagnose and escalate incidents and requests as needed
  • Effectively collaborate with peers in Data Platform and IT teams to provide solutions to the customer's problems; working closely with IT, QA, Reporting and PMO teams
  • Analyzing data, log files, Event Logs, thread dumps, etc.
  • Reproducing customer issues, including setting up and configuring runtime environments
  • Identifying and documenting product defects for review and report those to QA and Development teams or Vendors
  • Maintaining a knowledge base of known issues and solutions by each application

 Your Qualifications

  • 5+ years of experience with supporting different multi-tiered software applications.
  • Experience in working with Linux and Windows Server environment
  • Knowledge of the following in one of the two areas is a big plus:
  • Area-1 (Reports and Integration): Tableau, Alteryx, SSRS, SnapLogic, Azure DataFactory
  • Area-2 (DevOps) : GitHub, Jenkins, Maven, PowerShell
  • Programming and debugging skills are an advantage
  • A passion for working with customers and a strong ability and desire to handle technical issues with varying levels of complexity
  • Ability to work independently, learn quickly and be proactive
  • Excellent English verbal and written communication skills
  • Ability to be on call 24x7 on occasion
  • Ability to work off hours on occasion

 

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