Position Description

Technical Product Consultant
Location Dale, Norway
Employment Type Permanent Full time
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Hansen Technologies is a leading global provider of customer care, billing software and data management systems. With deep expertise, the flexibility and power of HansenCX products deliver a leading customer experience in four major industry sectors: Energy (Utilities), Water, Pay-TV and Telecommunications. Founded in 1971, Hansen now employs over 1500 people and has 31 offices around the globe.

Following an internal promotion, we are hiring two new Customer System Support Consultant into our Customer Care Team.  This Consultant position will be part of a highly competent team who are delivering Customer Information System (CIS) to the energy sector.

We are hiring in OsloHamar, Lillehammer, Førde, and Dale i Sunnfjord.

 

Key responsibilities:

  • Provide high quality technical support for customers
  • Coordinate customer tickets and tasks
  • Analyse, test and solve customers’ problems
  • Participate in customer meetings
  • Document problem solving procedures and usage instructions
  • Build customer and stakeholder relationships

 

Qualifications:

  • Well skilled in cooperation and communication.
  • Systematic and targeted, with the ability to handle multiple processes simultaneously
  • Good knowledge and understanding of technology and business
  • Educated to a college or university level
  • Programming and coding skills are desired. but no required
  • Fluent in both Norwegian and English, written and spoken

 

Personality traits:

  • Be inquisitive about customer needs and have good business understanding 
  • Take initiative and show responsibility
  • Enjoy working independently, but also with teams of colleagues or in close cooperation with customers
  • Have a desire and ability to contribute to overall success for the team and business
  • Be service-oriented and trustworthy
  • Be ambitious to develop yourself professionally

 

We offer:

  • Professionally challenging jobs in a dynamic global industry
  • Excellent career opportunities in a growing global company
  • An informal international work environment
  • Highly skilled colleagues to learn from both locally and globally

 

If you feel this is exciting, we would love to hear from you! Send your application and CV before 15.02.2020 by clicking the Apply Button.

 

More information:

We do not offer visa sponsorship, and hence we will only consider applicants living and eligible to work in Norway.

If you have any questions, please do not hesitate to contact Recruitment/HR Cecilie Nordback Reinertsen Cecilie.reinertsen@hansencx.com

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