The incumbent is responsible for the overall management of event registration, exhibit and sponsorship application processing, order processing, housing processing and key administrative functions related to conferences and meetings. The incumbent is also responsible for acquiring and maintaining a broad-based technical and administrative knowledge of association management and housing software. The incumbent will participate in the design, development, testing and implementation of database, customer service and web products related to event registrations. Supervises 3 staff members.
Undergraduate degree in business, meetings, or records management preferred or a combination of education and job experience. Minimum five years experience in a high volume, data entry, document processing or production environment and solid administrative and project management skills. Superior customer service skills and attitude mandatory. Must be multi-task oriented and able to manage a high volume workload. Proficient with association management software and Excel software. Previous management, team-leader or supervisory experience required. Excellent analytical, written and oral communication skills and good organizational and interpersonal skills are mandatory. Must be highly motivated to delivering outstanding customer service in a team-oriented environment. Training experience desirable. Must be detail oriented and possess demonstrated ability to succeed with limited supervision. Working knowledge of policies and procedures related to event processing and data integrity. In addition, incumbent will establish priorities, monitor production deadlines, schedule tasks, track & analyze work productivity, generate reports and insure accuracy and quality work output. The incumbent must have a demonstrated commitment to customer service. Travel required.
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.