Sr. Consumer Care Representative
|Location:||Corporate Offices, Torrance, CA|
|# of Openings:||1|
Robert Taira founded King’s Hawaiian in Hilo Hawaii over 60 years ago and, after capturing the lion’s share of the bakery business on the big island, moved the business to Honolulu in the 60’s. There, King’s Hawaiian became not only the largest bakery business and a successful restaurant, but also the largest customer in Hawaii of the US Postal Service due to the huge mail order business from stateside consumers who craved the Original Hawaiian Sweet Bread. To realize the next vision in his plan, Robert moved the business to Torrance, CA in the early 70’s where it resides today with two restaurants and two bakery plants including one of the most modern in the industry. King’s Hawaiian is continuing to grow and is building a new bakery facility near Atlanta, GA that is live as of October 2011. The company, which is still 100% family owned, is now led by Robert’s son Mark who serves as CEO and continues the family’s long time commitment to irresistible products, high quality, and behavioral values that make King’s Hawaiian a great place to work.
Since launching a strategic plan for the future in 2006, revenue has almost tripled to over $100 million and the brand’s share of category has grown from about 20% to over 60%. The focus of the strategic plan was largely on brand building which included hiring new marketing and sales leadership, investment in new products, improved retail execution and significant investments in consumer marketing. In addition, there is focus on creating a KH Cares department that is legendary in developing and deepening relationships with our `Ohana (family of consumers).
Mission Statement: We deliver irresistible Hawaiian foods and Aloha Spirit that families love everywhere everyday.
Core Values: Excellence / Dignity / Telling it like it is, in a way that can be heard
Reporting to the Consumer Care Lead, the Consumer Care Representative acts as the central contact for incoming inquiries and comments through email, telephone, mail, and social media. The ideal Consumer Care Representative would be able to radiate the Aloha spirit to all consumers that contact the company and provide accurate information in a timely manner.
We are looking for someone who has the imagination, skills, and personal initiative to continue to serve our consumers in the most excellent, clear and respectful way, following the spirit of Aloha. Ultimately, the ideal person will continue to contribute to the success of King’s Hawaiian by building our brand. We are open to changes that improve performance provided that they are compatible with our values and do not compromise communication. For a skilled candidate who enjoys interacting with people on a great brand, has excellent verbal and written communication skills, and can multi-task while being detailed oriented, this is an ideal opportunity.
SKILLS & QUALIFICATIONS
• 1-2 years of customer service experience on phone, email and in person
Note: This Position Description indicates the critical features of the role as they are presently envisioned. They are subject to change at any time due to business conditions or other reasons. The incumbent may be asked to perform other duties as required.
Interested parties are encouraged to submit their cover letter and resume to firstname.lastname@example.org. No third party inquiries accepted.
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