Epic Clinical Manager

Location: Telecommuting
Job Code: 788
# of Openings: 1


OCHIN is currently looking for a talented Epic Clinical Manager to join our team!


Who is OCHIN?

OCHIN is one of the nation’s largest and most successful Health Information Networks. Here, our goal is simple: to provide solutions that promote access to quality, affordable health care for all. Our Health IT solutions improve the integration and delivery of health care services across a wide variety of practices—with an emphasis on safety net clinics and small practices.

Our corporate office is located in beautiful downtown Portland, Oregon. Working with us, you’ll find challenging projects, a collaborative team, and some of the best employee perks around, including public transportation reimbursement, an onsite gym, wellness challenges with cash prizes, community volunteering activities and much more! Recognized as one of the Top 100 Nonprofits to work for in Oregon. OCHIN is committed to creating a positive and enjoyable workplace for all its employees.

Position Overview

The Epic Clinical Manager leads the team responsible for the maintenance of the advanced EpicCare platform within the OCHIN collaborative. This work entails managing projects to a budget, managing issues and risks, ensuring high quality deployment, stabilization following install. The Epic Clinical Manager will continually assess and make improvements to the system and to the processes to improve efficiency while judiciously managing the resources of OCHIN and our Members (Service Areas) to continually improve the quality of processes, the information system and outcomes to our Members.

Additionally, this person will serve as primary liaison with the OCHIN Clinical Informatics team to ensure clinical best practices are implemented and reduce the potential for patient risk.  This may include process design and improvement so that barriers to executing clinical changes and improvements are removed but appropriate clinical oversight occurs in a predictable and reliable way.

Outcomes for Success

Management Responsibilities

  • Lead, motivate, develop and define positive outcomes for a team of Epic Clinical Analysts to ensure the Epic Clinical Application is appropriately maintained, meeting both organizational and member needs
  • Ensure that new staff are on-boarded in a methodical measured manner that prepares them for success
  • Assess and develop skills and Individual Development Plans (IDPs) of staff
  • Track and measure department, project, and individual performance goals
  • Providing leadership, coordination and management of processes and functions for Clinical Maintenance
  • Identifying potential opportunities for process and quality improvement within OCHIN
  • Support Wisdom maintenance and continue to improve both maintenance & install process with both legacy and new members.
  • Manage the clinical wing of the Member Care Team and improve overall support of members through coordination with other MCT Managers, ensuring that all sides of support are aligned and providing the best service.
  • Ensuring that team processes are represented on the OCHIN System Map
  • Maintaining and reinforcing communication and linkages between the Epic Clinical Team and other relevant OCHIN Departments
  • Work with team supervisors to resource and allocate staff for special projects and go live support
  • Reviewing ticket metrics and ensure team is delivering on SLAs and staying current with assignments
  • Intervene and resolve escalations with members as needed

Minimum Qualifications

  • Minimum of 5 years of experience in similar or relevant role. 
  • A keen sense of excellent customer service and how to deliver it effectively in all situations, including those most challenging
  • Strong leadership skills, in support of the organization’s needs
  • Strong communication skills
  • Proficiency in Microsoft Excel, Word

Preferred Qualifications

  • 8 Years of applicable experience.
  • Proficiency in Access
  • Epic Certification(s) in the following: EpicCare, MyChart, Welcome, Prelude, Cadence, Resolute

Work Location

  • This position will work remotely
  • Travel may be required based on business requirements for OCHIN Go-Live events, 1-2 trips per year


Our company culture is important to us.  Successful candidates will identify easily with a set of character attributes, as listed below:

You are…

  • A Communicator:  You possess strong communication skills and have been told you have great customer service skills; you like people and want to help.
  • A Critical Thinker:  You have a mind that regularly looks for ways to find efficiencies, innovate, and make improvements where you can.
  • Process Oriented:  You’re able to understand, work in, create, and improve processes.
  • A Collaborator:  You’re a team player and relationship builder whose “can-do” attitude inspires others.
  • Someone Who Seeks to Learn:  You are eager to listen, study, and learn new things quickly; you are resourceful and are open to regularly accepting and growing from feedback.
  • Entrepreneurial:  You have proven success working in a fast-paced and changing environment; you are excited to play in a space where you’re adding value to the organization and its mission.

Organizational Disclaimer

Job descriptions are designed to outline primary duties, responsibilities, and qualification requirements, and should not limit additional duties and responsibilities assigned. It is our expectation that all employees offer their services wherever and whenever deemed necessary to ensure the success of the  organization.

ADA Requirements

Constant interpersonal skills, teamwork, customer service, problem analysis, and reading, speaking, writing, and understanding English. Frequent creativity, mentoring, presentations, and teaching. Occasional decision making and independent judgment or action. Frequent keyboarding, sitting, standing, hearing, and talking.

Equal Opportunity

OCHIN is an Equal Opportunity Employer and participates in E-Verify. OCHIN does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable state or federal civil rights laws.

Pre-Employment Screening

This position is subject to a pre-employment criminal background check, as well as a check against the Office of Inspector General’s (OIG) exclusion list.


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