IT Service Desk Technician

Location: Portland
State/Territory: Oregon
Department: Ops IT Service Desk Group


IT Service Desk Technician

Seeking an IT Service Desk Technician to work in our Portland, OR office. Applicant must be motivated, self-driven, and have an eye for detail. This position will be responsible for providing initial employee support for technical inquiries received via the telephone and/or email. Assess the nature of problems and resolve simple and basic support issues over the phone. For more complex issues, transfer internal customers to second-level Service Desk Analyst. Applicant will work under remote supervision with latitude for independent judgment.


  • Gather the customer's information and determine the customer's issue by analyzing the symptoms and figuring out the underlying problem.
  • Perform local and remote troubleshooting of hardware, software, network, telephone, and AV problems.
  • Collect and document all issues, symptoms, testing performed, resolutions, etc. for each support request.
  • Perform hardware installation, maintenance, troubleshooting and repair as necessary.
  • Perform software installations, upgrades and patches.
  • Provide both informal/formal training to end-users.
  • Work with Department managers to identify hardware needs for new and existing employees.
  • Configure and prepare new workstation hardware for deployment to end-users.
  • Ensure customer is kept up to date during the life of the support ticket.


  • Strong customer service skills.
  • Knowledge, skill and ability are required in Microsoft Windows 7, Windows 10.
  • Knowledge about common PC applications such as Outlook, Microsoft Office, Microsoft Skype for Business, Anti-Virus, VPN, and Internet Browsers.
  • Computer hardware knowledge is required.
  • Working knowledge with ticket tracking software.
  • Possess strong communication skills: written, oral and listening.
  • Be detail oriented with strong organizational skills.
  • Ability to work independently or in a team environment.

Desired Experience:

  • Knowledge of common CAD application, i.e. AutoCAD, Microstation.
  • 3+ years' experience in a Service Desk environment or related field.
  • Associate's or Bachelor degree in related field.
  • A+ or Network+ certification.
  • ITIL certification
  • Knowledge of LAN/WAN technologies
  • Microsoft SCCM.

At POWER Engineers, Inc, you can have a rewarding career on every level. In addition to challenging and meaningful work, you’ll have the chance to make a positive impact on the environment, participate in a range of diverse and unique initiatives, and find the support, coaching, and training it takes to advance your career. We encourage new ideas and fresh approaches and most importantly, we strive to be our clients’ first choice. These traits – and deep technical skill – account for our success.

Have fun, do good work, make money. As an employee-owned company, we strive to make POWER Engineers an appealing place to work, where we perform projects that we find challenging and in which we excel. POWER Engineers is a unique and fun engineering firm, which may be contradictory to some, but it works well for us. POWER is proud to be an equal opportunity workplace and is an affirmative action employer.



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