Position Description

Location Hamilton Island - QLD
Department qualia
# of openings 1
Apply Now

qualia, Best Resort at the 2017 HM Awards for Accommodation Excellence, is a luxurious and contemporary 5-star resort situated on the northern tip of Hamilton Island. Set amongst the back drop of the stunning Whitsunday’s secluded natural beauty, qualia is the epitome of elegance, taste and unique opulence. 
Renowned internationally, qualia has been honoured by several of the world’s leading travel and leisure publications including Australian Gourmet Traveller and Conde Nast Traveller UK & USA.

qualia has a vacancy for a professional and experienced Guest Service Agent.

About the Host role:

  • Providing a VIP service to our guests during Check-in and Check-out
  • Offering a complete 5 star experience to all guests of the resort
  • Meeting guests on arrival at either the Marina, Airport or Heliport
  • Providing an island orientation and tour of the resort
  • Performing general cashiering and guest service functions
  • Providing an island valet service when needed
  • This role is a full time role working throughout 4 days a week

About You:

  • Minimum of 12 months experience as a Guest Service Agent or Host in a 5-star property
  • Impeccable grooming and personal presentation
  • An ability to treat each guest with a personal, attentive and refined level of seamless 5-star service
  • Willingness to exceed guest expectations
  • Proficiency in a computerised front office system
  • A current open manual driver licence
  • Must be eligible to obtain a Restricted Driver Authority (must have held driver licence for min 3 years continuous)

Culture and Benefits:

  • Largest inhabited island in the Whitsundays
  • Award-winning international holiday destination
  • Pick up extra shifts through our Multi-Hire program 
  • Perform well, progress quickly
  • Gain a qualification at the Robert Oatley College
  • Subsidised staff accommodation – opportunity to save money
  • Employee discounts on a range of restaurants and activities
  • Discounted ferry tickets 
  • Close-knit social environment and work culture

To apply, click the Apply button or visit www.hamiltonisland.com.au/careers

Back Apply Now