Position Description

Field Service Tech
Location IL - Glenview
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Offering nearly a century of expertise in supply and distribution solutions, North American Corporation’s unparalleled customer focus drives continuous innovation, expansion and growth.

North American Corporation is a highly successful, privately held company focused on delivering value to our customers in three business areas.

Facility Supplies and Services – Restroom supplies, food service disposables, cleaning supplies, equipment, service and training.

Packaging Supplies and Services – Products, equipment, parts and services designed to reduce production downtime and material waste.

Marketing Supply Chain Services – Sales collateral, point-of-purchase displays, promotional products and technology solutions.

Position Overview

The position will be part of a team that is responsible for assisting with the diagnosis and repair of pertinent packaging equipment. This position also supports sales force in technical assistance, equipment choice, demonstrations, and appropriate follow-up, and maintaining appropriate standards of North American.

Responsibilities include:

  • Diagnoses and repairs of packing equipment. Assists customer service in answering technical matters/questions.
  • As appropriate, deals directly with customer cross-selling and recommending equipment as needed.
  • Assists sales force in such areas as: equipment choice, customer demonstrations, and technical support/answers. Supports sales force by unearthing/identifying new sales opportunities within plants.
  • Assists in inventory control as directed.
  • Maintains set quality standards in equipment function in all of the above.
  • Successful candidate will be fully trained and factory certified.

The ideal candidate will have:

  • High School diploma or equivalent.
  • A desire to learn, practice, and deliver a quality customer service.
  • Ability to learn quickly.
  • Good time management skills.
  • Electrical or pneumatic certifications, or aptitude. Mechanical, and equipment programming training and/or military background is a plus.  If you have any one of these, we’ll teach you the rest!
  • Experience in repair or packaging field products is a plus.
  • Flexibility to travel on company expenses.

This position offers a competitive starting salary and comprehensive benefits program.


North American (and its subsidiaries) is an Equal Opportunity Employer.  This means that we consider all applicants for employment and employees eligible for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation and/or any other characteristic protected by law.  We also provide reasonable accommodations to our applicants and employees with disabilities in order to assist them in the performance of their essential job functions.

 

 

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