Position Description

Field Service Tech
Location IL - Chicago
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North American is a recognized leader in distribution, supply chain synchronization, and integrated business solutions. Founded in 1919, North American has built an innovative and highly specialized business practice helping companies improve supply systems that have grown inefficient, non-customer-centric and costly.

Commercial Products Group — Complete facility supply management, sanitary maintenance programs and foodservice disposables.

Packaging Systems Group — Full-service packaging solutions from equipment and supplies to technical service and support.

NVISION Marketing Supply Chain Group — Streamlines the supply chain of marketing organizations to create a single point of control for how marketing materials are managed, produced and distributed.

Position Overview:

Reporting to the Service Center Supervisor, this person will provide service and equipment setup to existing and new accounts in the greater Chicago metro area.

Responsibilities Include:

  • Perform various repairs on commercial janitorial equipment primarily in the field however the repair may be made in-shop as well.
  • Develop both new and existing customers by promoting the maintenance program.
  • Maintain customer files and records.
  • Train customers on proper equipment use.
  • Frequent communication with customers and North American staff.
  • Provide thorough communications to the customer via the written work order.
  • Track and maintain inventory of all repairs and part orders.
  • Provide Training on equipment to end users.
  • Other duties as assigned.

The ideal candidate will have:

  • Clear understanding of mechanical, electro-mechanical, servo-electric, electrical, and hydraulic control devices.
  • Ability to safely use hand and power shop tools, equipment, and diagnostic devices.
  • Experience working in direct contact with customers on service-related activities preferred.
  • Must be able to use a multimeter.
  • Timely resolution of open calls with consideration given for time-sensitive locations.
  • Must be able to work independently, determine steps needed to complete the task given and accomplish same.
  • Must have own tools, specialty tools will be furnished by the company.
  • Excellent written and verbal communication skills.
  • Must be a self-starter.
  • Valid driver's license, clean driving record with at least 2 years of driving experience and insurable
  • High school diploma or equivalent. Vocational school in automotive/diesel/electrical preferred.
  • Ability to lift, bend, move heavy equipment and remain on one's feet for extended periods of time.

This position offers a competitive starting salary and comprehensive benefits program. 


North American (and its subsidiaries) is an Equal Opportunity Employer.  This means that we consider all applicants for employment and employees eligible for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation and/or any other characteristic protected by law.  We also provide reasonable accommodations to our applicants and employees with disabilities in order to assist them in the performance of their essential job functions.

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