Position Description

Customer Service/Account Specialist
Location IL - Glenview
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Offering nearly a century of expertise in supply and distribution solutions, North American Corporation’s unparalleled customer focus drives continuous innovation, expansion and growth.

North American Corporation is a highly successful, privately held company focused on delivering value to our customers in three business areas.

Facility Supplies and Services – Restroom supplies, food service disposables, cleaning supplies, equipment, service and training.

Packaging Supplies and Services – Products, equipment, parts and services designed to reduce production downtime and material waste.

Marketing Supply Chain Services – Sales collateral, point-of-purchase displays, promotional products and technology solutions.

Position Overview

The Customer Service Representative  provides internal support to Account Executives and assists in developing and maintaining a professional business relationship with all North American

Responsibilities Include:

  • Provide internal support to assigned Account Executive regarding any customer problems, complaints, or requests.
  • Answer customer calls regarding orders, inquiries, and problems/complaints. 
  • Place and process customer orders received by phone, fax, or mail. Answer customer questions regarding product and/or their order.
  • Handle complaints within established guidelines-initiate appropriate follow-up and response:
  • Track orders/trace deliveries that customers have not received- determine status of order and expected time arrival.
  • Assist customers with returned goods; write up returned goods authorizations for returning merchandise.
  • Provide pricing information to customer.
  • Complete and maintain all paperwork related to customer transactions. Fax information to customers regarding invoices, proof of deliveries, etc.
  • Act as a liaison between customer and other internal departments; work closely with purchasing regarding inventory.

The ideal candidate will have:

  • Previous sales support or customer service experience preferred.
  • Excellent phone/communication skills.
  • Excellent data entry skills.
  • High school equivalent or diploma required; Bachelor’s degree preferred.
  • Experience in Micorsoft Outlook, Word, and Excel required.
  • Minimum of two years customer service experience in a distribution or manufacturing environment strongly preferred.

This position offers a competitive starting salary and comprehensive benefits program. 

North American (and its subsidiaries) is an Equal Opportunity Employer.  This means that we consider all applicants for employment and employees eligible for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation and/or any other characteristic protected by law.  We also provide reasonable accommodations to our applicants and employees with disabilities in order to assist them in the performance of their essential job functions.

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