Position Description

Manager IT, PenFed Realty
ID 38042
State/Territory Virginia
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Manager, PFR IT

PenFed is continuing to hire and train exceptional individuals to help us serve our 1.8 million members both here and around the world.  In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

PenFed is committed to the safety of our teammates around the globe.  If you have any questions or concerns, please reach out to us for more information.


Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed), is hiring a Manager, IT in Alexandria, Virginia. The primary purpose of this job is to be responsible for oversight of systems, network, telephony and data operations and will cultivate a help desk culture that values providing best-in-class service and support to employees and agents. This individual will work closely with the senior leadership team to align all aspects of Information Technology with the company’s overall business strategies.


Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

  • Plan and manage technical support for all affiliated IT systems including support of applications, network, telephony, and general IT infrastructure.
  • Manage help desk to ensure best-in-class technical support is provided to employees and agents in a timely manner. Establish job/task priorities, manages problems and projects.
  • Develop the IT team through promotion of a positive environment and teamwork spirit, competence development - providing clear vision, issue resolution, motivation and mentoring.
  • Foster a strong customer service mind-set throughout the IT department, while promoting thought leadership and innovation as partners to the business.
  • Promote implementation of standardized and automated operations management processes, and the implementation of standardized tools, to improve production service performance and availability.
  • Ensure that hardware and software assets are tracked and managed properly, that timely maintenance is performed for all systems, and particularly that systems vulnerabilities are promptly addressed.
  • Administer and support a Google Apps/G-Suite cloud platform for domains and subdomains, group services, third-party app usage, individual user email, calendar, contact and data storage, Google Vault retention, and domain and email security.
  • Develop and continuously improves metrics and reporting related to production service performance and quality.
  • Manage security as applied to network, telephony, servers and workstations and Active Directory security architecture.


Education and Experience

Equivalent combination of education and experience is considered.

  • Bachelor’s Degree in Information Technology, Computer Science, Business, or related field.
  • Minimum of five (5) years directly related technical experience or a combination of education and experience necessary to effectively perform the duties.
  • Minimum of three (3) years of experience overseeing large technology projects from inception to implementation in an enterprise environment is required.
  • Minimum of three to five (3-5) years of IT Supervisory/Assistant Manager experience is required.
  • Successful record of accomplishment of leading and developing IT infrastructure and operations teams.
  • Proven ability to lead support teams with emphasis on customer satisfaction.
  • Excellent management, leadership and interpersonal skills are required.
  • Excellent written and verbal communications skills are required.
  • Strong knowledge of Microsoft server and workstation operating systems, core Microsoft architectural technologies such as Active Directory and Microsoft security initiatives (security updates and patching tools).
  • Strong general knowledge of Microsoft Windows 10, and Windows 2016 Server and later operating systems required. Some Mac OS experience is a plus. Some Office 365, Azure cloud, Mobility, Azure AD and Intune experience is a plus.
  • Strong knowledge of systems management practices and tools, network protocols and web applications


Supervisory Responsibility

This position will directly supervise employees.


Licenses and Certifications

ITIL, PMP, Six Sigma, CISSP certifications preferred.


Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*



Travel to operational locations, including occasional overnight travel.


About Us

Berkshire Hathaway PenFed Realty, LLC is a  full-service real estate brokerage firm with over 60 offices and 1,700 world-class sales professionals, offering complete service coverage in Virginia, Maryland, District of Columbia, Delaware, Pennsylvania, West Virginia, Florida, Tennessee, Kansas and Texas markets.  Founded in 2006, we are a wholly owned subsidiary of one of the country’s largest and most financially stable credit unions, PenFed. We are also one of the largest franchisees within the Berkshire Hathaway Home Services network. The Berkshire Hathaway HomeServices network stands among only a few organizations entrusted to use the storied Berkshire Hathaway name, a name representing strength, integrity, trust and universal respect.  PenFed’s products, pricing, and financial stability coupled with the Berkshire Hathaway brand creates a powerful combination for growth within the residential real estate arena.  With growth of over 900% in the past 5 years, PenFed Realty is recognized as one of the fastest growing real estate brokerage firms in the country.

Our mission is to recruit, retain, and support the most knowledgeable real estate agents in the industry so that we may ensure a smooth and hassle free home buying experience.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match and more.


Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 571-495-7921.

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