Position Description

Manager, Branch Operations - PFR
ID 39937
City Flower Mound
State/Territory Texas
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Manager, Branch Operations - PFR

PenFed is continuing to hire and train exceptional individuals to help us serve our 1.8 million members both here and around the world.  In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

PenFed is committed to the safety of our teammates around the globe.  If you have any questions or concerns, please reach out to us for more information.


Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed), is hiring a Manager, Branch Operations – PFR in Flower Mound, Texas. The primary purpose of this job is to be responsible for creating and implementing systems in multiple departments to ensure duplicable results.


Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

  • Recruit, develop programs, train and retain all transaction management staff, including but not limited to, Account Manager, Closing Managers, and Closers & Closing Assistants.
  • Supervise branch staff under the direction of the VP of Operations. This supervision includes establishment of productivity and goals for staff members including, but not limited to:
    • Conduct one on one meeting with each staff member at least twice a month.
    • Provide staff motivation through positive incentives.
    • Perform effective staff coaching, counseling and disciplinary actions for managed team members not meeting their standards and/or not performing their job in a manner consistent with management directive or PenFed Policy and Procedures.
    • Provide verbal feedback and coaching by way of a private meeting with individual staff members.
    • Produce a written evaluation on an annual basis for each staff member under their supervision. The annual evaluation must be written and administered under the guidelines provided in PenFed Personnel Policy and Procedures.
  • Liaison for PenFed Texas Agent Services program responsible for creating raving fans of employees, agents and their clients.
  • Ensure PenFed Realty transactions are compliant with Real Estate Board regulations.
  • Review & maintain PenFed Realty transaction files & forms.
  • Manage branch office transaction pipeline, troubleshoots problematic files and negotiates workouts with third party real estate brokerage firms.
  • Review competitive market practices and makes recommendations concerning adjustments to programs in related areas.


Education and Experience

Equivalent combination of education and experience is considered.

  • Minimum of five (5) years’ of progressively responsible experience in residential real estate
  • brokerage.
  • Degree in a related field or meaningful job experience in the areas of real estate and
  • management.
  • Knowledge of computer operations including standard software applications
  • Excellent attention to detail and organizational skills.
  • Strong problem-solving skills.
  • Must be able to communicate effectively with individuals and groups, meet deadlines, and
  • manage multiple priorities.
  • Excellent verbal and written communications skills.
  • Forward-thinking and team-oriented.
  • Extensive experience in taking solution from idea to implementation.


Supervisory Responsibility

This position will directly supervise employees.


Licenses and Certifications

There are no additional licenses or certifications required.


Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*



Limited travel to various worksites is required.


About Us

Berkshire Hathaway PenFed Realty, LLC is a  full-service real estate brokerage firm with over 60 offices and 1,700 world-class sales professionals, offering complete service coverage in Virginia, Maryland, District of Columbia, Delaware, Pennsylvania, West Virginia, Florida, Tennessee, Kansas and Texas markets.  Founded in 2006, we are a wholly owned subsidiary of one of the country’s largest and most financially stable credit unions, PenFed. We are also one of the largest franchisees within the Berkshire Hathaway Home Services network. The Berkshire Hathaway HomeServices network stands among only a few organizations entrusted to use the storied Berkshire Hathaway name, a name representing strength, integrity, trust and universal respect.  PenFed’s products, pricing, and financial stability coupled with the Berkshire Hathaway brand creates a powerful combination for growth within the residential real estate arena.  With growth of over 900% in the past 5 years, PenFed Realty is recognized as one of the fastest growing real estate brokerage firms in the country.

Our mission is to recruit, retain, and support the most knowledgeable real estate agents in the industry so that we may ensure a smooth and hassle free home buying experience.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match and more.


Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 571-495-7921.

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