Position Description

Ambassador of First Impressions
ID 40353
City Flower Mound
State/Territory Texas
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Ambassador of First Impressions

PenFed is continuing to hire and train exceptional individuals to help us serve our 1.8 million members both here and around the world.  In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

PenFed is committed to the safety of our teammates around the globe.  If you have any questions or concerns, please reach out to us for more information.


PenFed Realty Berkshire Hathaway is hiring an Ambassador of First Impressions in Flower Mound, Texas. The primary purpose of this job is to provide a stellar first impression to all phone/walk-in traffic. Provide administrative support to the Operations Manager, Real Estate Sales Agents and administrative staff.


Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. 

  • Operate office equipment such as fax machines, copiers, scanners, postage meters and phone  systems, and use computers for spreadsheet, word processing, database management and  other applications.
  •  Answer telephone no later than the second ring and give information to callers, take detailed  messages, or transfer calls to appropriate individuals.
  • Keep current phone roster.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate person  according to their needs.
  • Act as a customer service representative and liaison between PenFed Realty agents and clients,  prospects, Pentagon Federal Credit Union Members and other parties.
  •  Set up and maintain paper and electronic filing systems for records, correspondence, and other  material.
  • Generate mailings of promotional material, follow-up letters to clients or other information.
  •  Maintain Agent Workroom, sales and listings boards, keep form current and stocked in forms bins.
  •  Provide general administrative support for Real Estate Agents, including multiple listing system, processing listing files and contract files.
  • Complete other assigned tasks and assists with special projects as needed.
  • Assist with maintaining PFR’s compliance with all applicable federal, state and local laws, regulations and ordinances by abiding by PenFed/PFR compliance program and all policies, procedures, rules and regulations.


Education and Experience

Equivalent combination of education and experience is considered.

  • High School Diploma or G.E.D. is required.
  • Minimum of one (1) year of experience is required. Real Estate, Mortgage, or Title experience is preferred.
  • Must be available to work Sundays from 12pm - 6pm. 


Supervisory Responsibility

This position will not directly supervise employees.


Licenses and Certifications

There are no additional licenses or certifications required for this position.


Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*



Limited travel to various worksites is required.


About Us

Berkshire Hathaway PenFed Realty, LLC is a  full-service real estate brokerage firm with over 60 offices and 1,700 world-class sales professionals, offering complete service coverage in Virginia, Maryland, District of Columbia, Delaware, Pennsylvania, West Virginia, Florida, Tennessee, Kansas and Texas markets.  Founded in 2006, we are a wholly owned subsidiary of one of the country’s largest and most financially stable credit unions, PenFed. We are also one of the largest franchisees within the Berkshire Hathaway Home Services network. The Berkshire Hathaway HomeServices network stands among only a few organizations entrusted to use the storied Berkshire Hathaway name, a name representing strength, integrity, trust and universal respect.  PenFed’s products, pricing, and financial stability coupled with the Berkshire Hathaway brand creates a powerful combination for growth within the residential real estate arena.  With growth of over 900% in the past 5 years, PenFed Realty is recognized as one of the fastest growing real estate brokerage firms in the country.

Our mission is to recruit, retain, and support the most knowledgeable real estate agents in the industry so that we may ensure a smooth and hassle free home buying experience.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match and more.


Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 571-495-7921.

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