Position Description

Fraud Specialist, Customer Service, Banking – 1st Shifts and 10 Hour Shifts Available
Location Des Moines, IA
Job Code 402
# of openings 2
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Ever feel like a super hero while doing your job?  How many times have you wished your current job allowed you to do something more to prevent bad things from happening to your customers?  When was the last time you received a call regarding possible fraud on your debit card that left you wondering why your account was flagged in the first place? Are you a fast, efficient, and quality minded?  We have an amazing opportunity as a Fraud Specialist at SHAZAM.  Candidates must have excellent customer service/phone skills, work well with others, and thrive in a contact center environment.  Here’s an opportunity to start a career in the fraud and debit card industry working a second shift schedule. 

Bilingual candidates encouraged to apply!!!

Schedules Available:

  • Shifts 8:00 a.m. – 5:00 p.m. Tuesday - Saturday.  OFF Sunday and Monday.
  • Shifts 8"00 a.m. – 7:00 p.m. Monday - Tuesday, Friday - Saturday.  OFF Sunday, Wednesday, Thursday.


  • Great pay and outstanding employee benefits
  • Shift differential pay
  • Language differential pay
  • Monthly incentive pay
  • Casual work environment
  • Volunteer time off


SHAZAM, a well- established Des Moines based firm is now taking applications for the position of Fraud Specialist.  We need a patient and consistent person to be a long-term member of our team.  If you are a calm, reliable worker who thrives in a fast paced work environment, enjoys job stability, and prefers clearly defined job expectations, we need to talk to you.  We will reward your accuracy and loyalty by providing a calm and comfortable work environment, excellent benefits, performance incentives, and provide loyalty to you as part of our team.




The Strength of SHAZAM

SHAZAM’s an independent company in the thriving financial services industry. We offer a dynamic, fast-paced work environment where you'll be challenged and rewarded for your achievements. Our employees’ professional growth and development is top priority, and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening community financial institutions. We’re a trusted partner to our valued customers providing answers, choice and innovation with an impeccable level of customer service — a level unmatched in the industry. And here’s the best part. We’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. As an employee here, you’ll get to know everyone from the front line to the CEO, and be a part of a highly collaborative work environment.


Join SHAZAM and be a part of a motivated and vibrant group of people. We offer highly competitive salary packages and attractive benefits:

  • Comprehensive benefits package including medical, dental, and vision, plus flexible spending accounts
  • Retirement plan, plus financial planning assistance
  • Vacation, sick leave, volunteer time off, and paid holidays
  • Educational assistance
  • Casual dress
  • Wellness programs, on-site fitness center and fitness reimbursement
  • Life insurance and disability plans
  • Employee rewards, recognition programs and employee referral program
  • Flexible hours
  • Two Des Moines area facilities with secure building access and free on-site parking. (Johnston office is located in a greenbelt area).



Visa Sponsorship: This position is not eligible for sponsorship for work authorization by ITS, Inc. Therefore, if you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time.

If you believe you are receiving communications related to this position from someone other than SHAZAM, please email HumanResourcesGroup@SHAZAM.net. SHAZAM will not ask you to share financial information as part of the application process.

If you’re interested in this position, click the Apply Now button below to apply online.


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