Position Description

Fraud Support Guru (Fraud Generalist)
Location Des Moines, IA
Job Code 461
# of openings 1
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Tuesday – Saturday

12:00pm - 9pm

Do you enjoy stopping bad guys in their tracks?  Have skills to help teams be more efficient and successful? Enjoy working to create effective strategies that ensure the delivery of top-notch service?  If you enjoy working in a fast paced, team oriented environment, performing research, discovering trends and assisting customers with stopping fraud, we have the job for you! Here is your chance to take your fraud detection experience to another level. 

SHAZAM is looking for a dependable team member who can help us identify and reduce fraud to protect our financial institutions and minimize their financial risk.  You will acquire a comprehensive understanding of fraud case management, SHAZAM fraud mitigation tools, and complex fraud strategies.  Don’t miss this exciting opportunity to become part of the fraud detection industry!


•             We offer shift differential for working 2nd shift

The Strength of SHAZAM

SHAZAM’s an independent company in the thriving financial services industry. We offer a dynamic, fast-paced work environment where you'll be challenged and rewarded for your achievements. Our employees’ professional growth and development is top priority, and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening community financial institutions. We’re a trusted partner to our valued customers providing answers, choice and innovation with an impeccable level of customer service — a level unmatched in the industry. And here’s the best part. We’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. As an employee here, you’ll get to know everyone from the front line to the CEO, and be a part of a highly collaborative work environment.


Join SHAZAM and be a part of a motivated and vibrant group of people. We offer highly competitive salary packages and attractive benefits:

  • Comprehensive benefits package including medical, dental, and vision, plus flexible spending accounts
  • Retirement plan, plus financial planning assistance
  • Vacation, sick leave, volunteer time off, and paid holidays
  • Educational assistance
  • Casual dress
  • Wellness programs, on-site fitness center and fitness reimbursement
  • Life insurance and disability plans
  • Employee rewards, recognition programs and employee referral program
  • Flexible hours
  • Two Des Moines area facilities with secure building access and free on-site parking. (Johnston office is located in a greenbelt area).



Visa Sponsorship: This position is not eligible for sponsorship for work authorization by ITS, Inc. Therefore, if you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time.

If you believe you are receiving communications related to this position from someone other than SHAZAM, please email HumanResourcesGroup@SHAZAM.net. SHAZAM will not ask you to share financial information as part of the application process.

If you’re interested in this position, click the Apply Now button below to apply online.


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