Position Description

Client Support Manager
Location Des Moines, IA
Job Code 490
# of openings 1
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When was the last time you were given the opportunity to lead and coach individuals to their fullest potential? Are you ready to take your Client Support, Call Center or Banking management skills to the next level? Are you ready to help lead a tenured and diverse staff committed to providing exceptional service to community financial institutions? As the Client Support Manager for SHAZAM, you can be this leader!

 Join SHAZAM, an independent, established company in the fast-growing EFT Industry. SHAZAM is a stable company that has not merged with or been acquired since our inception over 35 years ago. Our reputation for providing high quality service to our customers is world class. We focus on employee growth and are dedicated to employee development. As a member of our small but expanding company, you will be rewarded with large company benefits and compensation.

 SHAZAM is looking for an energetic team member who will become a leader in our Client Support Department. You will be challenged to learn about the industry and SHAZAM, guide and mentor your team, while sustaining high levels of customer satisfaction. You will have the opportunity to put your knowledge, decision making skills and expertise to work on cross-departmental teams within SHAZAM.  Don’t miss this opportunity to discover a new beginning to your career!



The Strength of SHAZAM

SHAZAM’s an independent company in the thriving financial services industry. We offer a dynamic, fast-paced work environment where you'll be challenged and rewarded for your achievements. Our employees’ professional growth and development is top priority, and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening community financial institutions. We’re a trusted partner to our valued customers providing answers, choice and innovation with an impeccable level of customer service — a level unmatched in the industry. And here’s the best part. We’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. As an employee here, you’ll get to know everyone from the front line to the CEO, and be a part of a highly collaborative work environment.


Join SHAZAM and be a part of a motivated and vibrant group of people. We offer highly competitive salary packages and attractive benefits:

  • Comprehensive benefits package including medical, dental, and vision, plus flexible spending accounts
  • Retirement plan, plus financial planning assistance
  • Vacation, sick leave, volunteer time off, and paid holidays
  • Educational assistance
  • Casual dress
  • Wellness programs, on-site fitness center and fitness reimbursement
  • Life insurance and disability plans
  • Employee rewards, recognition programs and employee referral program
  • Flexible hours
  • Two Des Moines area facilities with secure building access and free on-site parking. (Johnston office is located in a greenbelt area).



Visa Sponsorship: This position is not eligible for sponsorship for work authorization by ITS, Inc. Therefore, if you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time.

If you believe you are receiving communications related to this position from someone other than SHAZAM, please email HumanResourcesGroup@SHAZAM.net. SHAZAM will not ask you to share financial information as part of the application process.

If you’re interested in this position, click the Apply Now button below to apply online.


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