Position Description

Chargeback Specialist
Location Des Moines, IA
Job Code 518
# of openings 1
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Are you focused on quality? Do you have a strong attention to detail? Would you describe yourself as a quick learner, who thrives in a fast-paced, team orientated environment? If you have a strong background in retail banking, financial service operations, or previous chargeback processing experience, we have the job for you here at SHAZAM as a Chargeback Specialist! In the SHAZAM Chargeback Department, you will assist our member financial institutions by processing chargebacks on their behalf, according to the processing networks chargeback rules and regulations.


We’re looking for an energetic and dedicated team member who is ready to utilize their conscientious attention to detail and problem solving / research skills to serve our valued customers. You’ll be challenged to thoroughly learn industry chargeback rules and regulations, stay up-to-date on them as they change, and utilize them in accurately and efficiently processing chargebacks / exception items for our member financial institutions. Schedule is Mon-Fri, daytime hours, with overtime opportunities. Don’t miss this great opportunity to join a wonderful company, and start an interesting and challenging career! 



  • Great pay and outstanding employee benefits
  • Casual work environment
  • Paid volunteer time off
  • Amazing corporate culture

The Strength of SHAZAM

SHAZAM’s an independent company in the thriving financial services industry. We offer a dynamic, fast-paced work environment where you'll be challenged and rewarded for your achievements. Our employees’ professional growth and development is top priority, and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening community financial institutions. We’re a trusted partner to our valued customers providing answers, choice and innovation with an impeccable level of customer service — a level unmatched in the industry. And here’s the best part. We’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. As an employee here, you’ll get to know everyone from the front line to the CEO, and be a part of a highly collaborative work environment.


Join SHAZAM and be a part of a motivated and vibrant group of people. We offer highly competitive salary packages and attractive benefits:

  • Comprehensive benefits package including medical, dental, and vision, plus flexible spending accounts
  • Retirement plan, plus financial planning assistance
  • Vacation, sick leave, volunteer time off, and paid holidays
  • Educational assistance
  • Casual dress
  • Wellness programs, on-site fitness center and fitness reimbursement
  • Life insurance and disability plans
  • Employee rewards, recognition programs and employee referral program
  • Flexible hours
  • Two Des Moines area facilities with secure building access and free on-site parking. (Johnston office is located in a greenbelt area).



Visa Sponsorship: This position is not eligible for sponsorship for work authorization by ITS, Inc. Therefore, if you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time.

If you believe you are receiving communications related to this position from someone other than SHAZAM, please email HumanResourcesGroup@SHAZAM.net. SHAZAM will not ask you to share financial information as part of the application process.

If you’re interested in this position, click the Apply Now button below to apply online.


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