Position Description

Fraud Specialist – Customer Service, Financial Services-Des Moines & Parsons, TN
Location Various
Job Code 529
# of openings 1
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How many times have you wished your current job allowed you to do something more to prevent bad things from happening to your customers? Who do you know that has been a victim of identity theft where it left them feeling helpless and you were wishing you could help them out? When was the last time you received a call regarding possible fraud on your debit card that left you wondering why your account was flagged in the first place? If you enjoy saving the day for your customers, researching issues, and job functions that require attention to detail, we have the job for you!  Here is an opportunity to start a career in the fraud and debit card industry!

SHAZAM is looking for a dependable team member who can help us identify and reduce fraud to protect cardholder accounts and minimize the financial risk to our financial institutions. You will acquire a comprehensive understanding of fraud case management through our fraud detection system, and will be challenged to maintain acceptable call quality, workstation quality, and availability within your first 30 days.  Don’t miss this exciting opportunity to become part of the fraud detection industry!

Multiple Shifts available:  

1st Shift: Sunday, Monday, Friday, Saturday, 8am – 7pm

               Tuesday - Saturday, 8am-5pm

2nd Shift: Tuesday – Saturday, 12-9pm


  • We offer shift differential for working 2nd shift
  • Employees qualify for monthly incentive pay
  • Bilingual candidates encouraged to apply


The Strength of SHAZAM

SHAZAM’s an independent company in the thriving financial services industry. We offer a dynamic, fast-paced work environment where you'll be challenged and rewarded for your achievements. Our employees’ professional growth and development is top priority, and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening community financial institutions. We’re a trusted partner to our valued customers providing answers, choice and innovation with an impeccable level of customer service — a level unmatched in the industry. And here’s the best part. We’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. As an employee here, you’ll get to know everyone from the front line to the CEO, and be a part of a highly collaborative work environment.


Join SHAZAM and be a part of a motivated and vibrant group of people. We offer highly competitive salary packages and attractive benefits:

  • Comprehensive benefits package including medical, dental, and vision, plus flexible spending accounts

  • Retirement plan, plus financial planning assistance

  • Paid time off, paid parental leave, volunteer time off, and paid corporate holidays

  • Educational assistance

  • Casual dress

  • Wellness programs, on-site fitness center and fitness reimbursement

  • Life insurance and disability plans

  • Employee rewards, recognition programs and employee referral program

  • Flexible hours

  • Two Des Moines area facilities with secure building access and free on-site parking. (Johnston office is located in a greenbelt area).



Visa Sponsorship: This position is not eligible for sponsorship for work authorization by ITS, Inc. Therefore, if you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time.

If you believe you are receiving communications related to this position from someone other than SHAZAM, please email HumanResourcesGroup@SHAZAM.net. SHAZAM will not ask you to share financial information as part of the application process.

If you’re interested in this position, click the Apply Now button below to apply online.


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